Front Desk & Patient Experience Specialist

Diana Health, Inc.; Beaumont (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

HSA/FSA option

401(k) match

Paid time off

Paid parental leave

Professional growth

Job summary

Diana Health, Inc. is seeking a Receptionist / Patient Representative to greet clients at the front desk, manage scheduling, and support daily front office operations for a growing women’s health practice.

The role emphasizes warmth, attentiveness, and a customer-first mindset to create a delightful patient experience. The ideal candidate will have strong customer service skills, a background in healthcare or hospitality, and proficiency with Google Suite and EMR systems.

Qualifications

• Customer service experience is strongly preferred, ideally in healthcare.
• Bachelor's degree preferred or HS diploma with 2+ years related experience.
• Proficiency with Google Suite or Microsoft Office products.
• Familiarity with EMR systems and basic office software.

Responsibilities

• Greet and assist clients at the welcome desk with a warm, professional demeanor.
• Manage check-in/out, answer questions, and relay information to the team as needed.
• Provide tours of the waiting area and orient clients to the space.
• Ensure paperwork, consents, and insurance information are collected and complete.
• Schedule client appointments in real time and via the online platform.
• Verify benefits with insurance companies and collect copays/pay balances.
• Discuss and set up payment plans as appropriate.
• Help maintain a clean, organized front office and assist with inventory.
• Handle phone triage and coordinate between team members.

Skills

Customer service

Education

Bachelor's degree or HS Diploma with 2+ years experience

Tools

Google Suite / MS Office

EMR systems

Job description

Diana Health, Inc. is seeking a Receptionist / Patient Representative to greet clients at the front desk, manage scheduling, and support daily front office operations for a growing women’s health practice.

The role emphasizes warmth, attentiveness, and a customer-first mindset to create a delightful patient experience. The ideal candidate will have strong customer service skills, a background in healthcare or hospitality, and proficiency with Google Suite and EMR systems.