Front Desk Overnight Supervisor, (Full Time)

Rebel Hotel Company; Santa Barbara (CA); On-site; USD 29,549 - 42,085; Full time

Job summary

Rebel Hotel Company located in Santa Barbara, California is looking for a Front Office Manager responsible for overseeing all front office operations. Responsibilities include training staff, ensuring guest satisfaction, maintaining hotel standards, and managing financial transactions. The ideal candidate must possess excellent communication and problem-solving skills, with a focus on customer service. Compensation is set at $26 per hour.

Qualifications

• Ability to provide legible communication.
• Ability to enforce hotel’s standards, policies and procedures with staff.
• Familiarity with yield management and cost controls.

Responsibilities

• Manage front office functions according to hotel standards.
• Train and motivate staff to maintain a cohesive team.
• Inspect guest rooms and fill maintenance work orders.

Skills

Communication skills

Problem-solving

Mathematical calculations

Customer service

Time management

Leadership

Attention to detail

Job description

Scope And Purpose

Responsible for the management of all aspects of the Front Office functions in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy, which serves as a guide to the respective staff.

Main Duties And Responsibilities

• Ability to provide legible communication.
• The ability to have excellent follow through on all operational matters as it relates to communicating and resolving problems for the various departments
• Ability to accurately compute valuable mathematical calculations.
• Able to represent the hotel, to greet and escort guests and VIP’s arriving to our hotel
• The ability to work at the Front Desk in all job aspects.
• Familiarity with yield management and cost controls.
• The ability to inspect guest rooms and tour the hotel as trained by the Front Office Manager and to fill our maintenance work orders as well
• Ability to enforce hotel’s standards, policies and procedures with the Front Office staff.
• Ability to create and maintain a positive work environment to ensure an excellent work relationship with other departments and to ensure the guest expectations.
• The ability to ensure adherence to all credit procedures in the Front Office; review High Balance Report and follow up on credit problems with Credit Manager and Front Office Manager
• Ability to be a clear thinker, analyze and resolve problems pertaining to hotel standards.
• Ability to prioritize and organize work assignments and delegate work.
• The ability to conduct performance evaluations and discipline employees when needed
• Ability to train and motivate staff on a daily basis to maintain a cohesive team.
• Ability to focus attention on details by doing daily rounds of the guest rooms and public areas.
• Ability to remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.
• Ability to ensure security and confidentiality of guest and hotel information.
• Ability to ensure that all special guest needs and expectations are met and exceeded.
• Ability to prepare schedules, in order, to ensure budget expectations.
• Ability to maintain excellent grooming and dress codes for all staff workers.
• Ability to be aware of all safety and emergency procedures of the hotel.
• Ability to fill in for the Front Office Manager when she/he is not available
• Ability to print and distribute all reports to each department of the hotel
• Other duties as assigned

Compensation is $26 per hour