Front Desk Overnight Full-Time Associate

Planet Fitness; Bayamón (PR); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Vacation/Sick Time

Free Black Card Membership

Employee perks and discounts

Engaging team-building competitions

Job summary

Planet Fitness is hiring front desk customer service representatives in Bayamon, PR. The role involves greeting members, answering questions, handling inquiries, and guiding tours to deliver a positive, Judgement Free Zone experience.

Candidates should be flexible for opening/closing shifts, proficient at check-ins and billing support, and able to navigate the PF POS system while maintaining a welcoming club environment. A passion for our brand helps everyone thrive.

Qualifications

• Customer Service: Communicates and interacts with members and guests to exceed expectations.
• Listening: Attentive to staff and members, resolving issues by viewing situations from all perspectives.
• Problem Solving: Identify problems and provide solutions using available resources.
• Language: Bilingual a plus.

Responsibilities

• Flexible for opening or closing shifts.
• Greet guests, be the face of the club, and answer questions at the front desk.
• Handle phone inquiries and assist callers with PF questions.
• Check-in members, assist with billing inquiries, and provide tours of the club.
• Log amenities, track usage, and stay aware of promotions and changes.
• Enrol new members using the POS system and update personal information.
• Maintain a clean front area including windows, lobby, and desk.
• Complete training courses and seek development opportunities.

Skills

Customer service

Listening

Problem solving

Bilingual a plus

Job description

Job Details: Job Location: Los Filtros (PFPR-15) - Bayamon, PR 00959, Position Type: Full Time, Come join our team and grow with us!

Planet Fitness is growing and looking to create a dynamic team! We are now looking to hire front desk customer service representatives on one of the most innovative, fastest growing health club brands in the United States and Puerto Rico. Our mission \"Judgement Free Zone\" provides a unique environment in which anyone can feel comfortable, get healthy, get moving or in shape, and have fun too!

We are currently seeking committed, flexible, motivated people who want to learn how to work and are interested in professional growth opportunities. We provide training and after the 90 days evaluation, if you qualify you could get a bump in pay! If this sound like you, and you posses these qualities,

Who We Are:

At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are:

All of our Team Members at Planet Fitness share one thing in common a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

Characteristics that will make you a perfect match for our Customer Service role:

• Exhibit a positive and upbeat attitude.


• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.


• Pride yourself on your work while being punctual, reliable, and dependable.


• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.


• Act with integrity and show respect to everyone around you.


• Exhibit strong communication skills and have an ability to listen and empathize.


• Inspire and motivate others to achieve their goals.


• Are a quick study with the ability to apply what you have learned during online and hands-on training.

More reasons to join Planet Fitness!

• Vacation/Sick Time


• Free Black Card Membership


• Employee perks and discounts


• Engaging team-building competitions and social events

Qualifications: Skills:

• Customer Service: Communicates and interacts with members (as well as potential members) in a way that exceeds expectations.


• Listening: Listen to staff and members. View the situation from everyone's perspective working together to resolve the issue.


• Problem Solving: Recognize and define the problem. Provide solutions using all resources available.


• Language: Bilingual a plus.

Essential Duties and Responsibilities

• Flexible for opening or closing shifts.


• Be the face of our club, always say hello and goodbye to our guest.


• Be knowledgeable of our offerings, answer phones courteously and assist callers with their Planet Fitness questions.


• Facilitate an unforgettable experience at our front desk: check-in members, assist with billing inquiries, provide legendary tours, actively listen to member questions and *escalate* for a solution, log amenities to track usage and club performance.


• Be aware of company promotions, events and changes that will have an impact on the member experience.


• Be the expert of our POS system. This is critical, in order to enroll new members or assist current members with billing inquiries, updates to personal information or beverage/merchandise sales.


• Daily upkeep of our entryway, always have an eye for keeping the front of our house clean! This includes our windows, lobby and front desk, and any other area that needs attention.


• Focus on completion of our training courses and actively seek opportunities for additional development.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.