Front Desk Overnight Attendant

UFC GYM; La Mirada (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness franchise is seeking a Front Desk Attendant to deliver exceptional customer service at their La Mirada location. This role involves greeting members, managing calls, and ensuring club cleanliness while creating a friendly atmosphere. Candidates should have a high school diploma, strong interpersonal skills, and current CPR certification.

Qualifications

• Energetic with a friendly, outgoing personality.
• Strong interpersonal and communication skills.
• Ability to follow instructions and multi-task effectively.

Responsibilities

• Ensure guests and members are warmly greeted.
• Maintain front desk neatness and monitor retail goals.
• Handle member inquiries and resolve issues promptly.

Skills

Customer service focus

Interpersonal skills

Communication skills

Positive attitude

Multi-tasking

Education

High school diploma or GED

Current CPR/AED certification

Job description

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations
  
  
  

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club
  
  
  

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail
  
  
  

Minimum certifications/educational level:

• High school diploma or GED required
• Current CPR/AED certification
  
  
  

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.