Front Desk Optometrist�s Tech FT Rochester, NY #176

Eyemart Express; City of Rochester (NY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Matching 401k

Short-Term Disability

Long-Term Disability

Life Insurance

Licensing support and advancement

Job summary

Eyemart Express seeks a Front Desk Associate (Optometrist's Technician) to assist the Doctor and serve patients at the store. The role involves greetings, pre-tests, selling contact lenses, and coordinating with the Doctor to deliver exam services. Training will be provided for candidates with retail or customer service backgrounds.

The position is full-time with base pay and incentives. Eyemart emphasizes work-life balance and opportunities for advancement within a nationwide optical retailer.

Qualifications

• High School Diploma or GED required.
• Experience in retail, customer service, or sales preferred.
• Optical industry experience is a plus but not required; training will be provided.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions; handle payment, returns, and exchanges.
• Process payments/refunds using the in-house Point of Sale system.
• Perform other administrative tasks as assigned by management or Doctor.
• Process insurance claims efficiently and maintain patient files.
• Order and dispense contact lenses; assist with inventory and stock control.
• Assist with pre-test procedures and ensure HIPAA compliance when handling patient information.

Skills

Customer service

Sales

Retail experience

Education

High School Diploma or GED

Job description

Career Opportunities with Eyemart Express

A great place to work.

Current job opportunities are posted here as they become available.

Front Desk Associate (Optometrist's Technician) Full Time

Company Overview

30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 stores in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We’re not like everyone else with local labs in stores, eye exams, and same-day delivery on glasses our customers never miss a moment. Now, you can join one of the nation's top optical retailers and help improve lives by helping people see better.

Earning Potential

The earning potential for this role is competitive, inclusive of base pay ($15-$18) and incentives.

Job Description

The Dr's Tech, also known as an Optometrist Technician or Optical Technician, will primarily assist under the store Doctor. The general responsibilities of this position are to service all customers who enter the Doctor's office and assist them with the delivery of exam services as well as the purchase of contact lenses. This person is responsible for maintaining company standards while: answering the telephone, greeting patients, performing the "pre-test", selling contact lenses, communicating Eyemart's specials and everyday low prices, meeting sales goals, data entry into the computer, following A/R procedures, performing I & R (insertion and removal) training, ordering and dispensing contact lenses, troubleshooting customer complaints, filing, and reporting as necessary. The Dr's Tech is also responsible for performing any related work as directed by a Manager or Doctor.

Responsibilities

• Customer Service: Provide exceptional customer service to all patients.
• Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Administrative Tasks: Perform other administrative tasks as assigned.
• Insurance Claims: Process insurance claims efficiently.
• Product Knowledge: Maintain up‑to‑date knowledge of products.
• Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Data Entry: Input customer information into the computer system accurately.
• Patient Assessment: Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Patient Sign‑In: Sign‑in patients. Call and clearly document any insurance eligibility information before any services are provided. Make and maintain patients' charts per local Doctor specifications. File patient charts daily.
• Pre‑Test Procedures: Perform a thorough "pre-test" as directed by the local Doctor. For example: NCT, auto‑refraction, auto‑keratometry, color test, brief medical history, visual acuity, load phoropter, etc. Follow the local pathogen control policy as set by the local Doctor.
• Contact Lens Orders: Order and receive contact lenses. Call customers daily for pick‑up, job status, and any special order or production delays. Deliver contact lenses to patients. Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required. We are willing to train.

Benefits

• Health Insurance
• Vision Insurance
• Matching 401k
• Short‑Term and Long‑Term Disability
• Life Insurance
• Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work‑life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

This posting provides an overview of the role. A full job description will be provided upon hire.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.