Front Desk Optometrist’s Tech FT Rochester, NY #176

Eyemart Express; City of Rochester (NY); Híbrido; USD 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Vision Insurance

Matching 401k

Short-Term and Long-Term Disability

Life Insurance

Licensing support and advancement

Descripción de la vacante

Eyemart Express in the United States seeks a Front Desk Associate (Optometrist's Technician) full-time to support the Doctor, greet patients, perform pre-tests, assist with contact lens sales, and uphold Eyemart's commitment to value and service.

The role involves answering calls, processing payments via the in-store POS, handling insurance claims, maintaining patient files, and promoting promotions while ensuring HIPAA compliance.

Formación

• High School Diploma or GED.
• Experience in retail, customer service, or sales.
• Experience in the optical industry preferred but not required; training provided.

Responsabilidades

• Provide exceptional customer service to all patients.
• Process payment transactions and refunds.
• Assist with pre-tests and exams preparation as directed by the Doctor.
• Order and stock contact lenses and manage inventory.
• Maintain patient files with HIPAA-compliant confidentiality.
• Communicate Eyemart's specials and promotions to customers.
• Respond to phone inquiries and greet patients upon arrival.
• Enter data into the computer system accurately.
• Support the store Doctor with essential tasks as needed.

Conocimientos

Customer service

Retail experience

Sales

Communication skills

Educación

High School Diploma or GED

Herramientas

Point of Sale (POS) system

Descripción del empleo

Front Desk Associate (Optometrist's Technician) Full Time

Company Overview: 30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 stores in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We're not like everyone else謡ith local labs in stores, eye exams, and same-day delivery on glasses熔ur customers never miss a moment. Now, you can join one of the nation's top optical retailers and help improve lives by helping people see better.

Earning Potential: The earning potential for this role is competitive, inclusive of base pay ($15-$18) and incentives.

Job Description: The Dr's Tech, also known as an Optometrist Technician or Optical Technician, will primarily assist under the store Doctor. The general responsibilities of this position are to service all customers who enter the Doctor's office and assist them with the delivery of exam services as well as the purchase of contact lenses. This person is responsible for maintaining company standards while: answering the telephone, greeting patients, performing the "pre-test", selling contact lenses, communicating Eyemart's specials and everyday low prices, meeting sales goals, data entry into the computer, following A/R procedures, performing I & R (insertion and removal) training, ordering and dispensing contact lenses, troubleshooting customer complaints, filing, and reporting as necessary. The Dr's Tech is also responsible for performing any related work as directed by a Manager or Doctor.

Responsibilities:

Customer Service: Provide exceptional customer service to all patients.

Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.

Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.

Administrative Tasks: Perform other administrative tasks as assigned.

Insurance Claims: Process insurance claims efficiently.

Product Knowledge: Maintain up-to-date knowledge of products.

Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality.

Data Entry: Input customer information into the computer system accurately.

Patient Assessment: Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).

Patient Sign-In: Sign-in patients. Call and clearly document any insurance eligibility information before any services are provided. Make and maintain patients' charts per local Doctor specifications. File patient charts daily.

Pre-Test Procedures: Perform a thorough "pre-test" as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc. Follow the local pathogen control policy as set by the local Doctor.

Contact Lens Orders: Order and receive contact lenses. Call customers daily for pick-up, job status, and any special order or production delays. Deliver contact lenses to patients. Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.

Requirements:

High School Diploma or GED.

Experience working in retail, customer service, or sales.

Experience working in the optical industry is preferred but not required. We are willing to train.

Health Insurance

Vision Insurance

Matching 401k

Short-Term and Long-Term Disability

Life Insurance

Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

This posting provides an overview of the role. A full job description will be provided upon hire.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.