Front Desk Operations Lead — Patient Services

Radiology Partners; Brentwood (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health and wellness coverage options

401(k)

Paid time off and holidays

Incentive and productivity programs

Job summary

Premier Radiology, a Radiology Partners practice, is seeking a motivated Front Desk Associate to oversee the daily operations of the front desk in the Greater Nashville area. You will register patients, schedule appointments, and ensure a smooth patient flow using Epic and the RIS/PAC system.

The role emphasizes patient-centered service, HIPAA compliance, and accurate records. You will train staff, handle procedural issues with management, and occasionally cover front desk duties to maintain a

Qualifications

• Minimum of two years of work experience, preferably within a medical office setting.
• Solid understanding of Medical Terminology
• Knowledge of clinical policies including safety, privacy, and HIPAA regulations
• Positive attitude and patient‑focused mindset

Responsibilities

• Oversee daily operations of the front desk division
• Assist the Patient Service Representative staff in registering new patients and former patients to schedule their appointments using Epic and the RIS/PAC system
• Maintains current knowledge of the practice management system and other related procedures to effectively train employees and maintain up-to-date training materials
• Identifies procedural or training issues. Communicates appropriately to the management staff regarding these and/or other issues
• Fill in at front desk as needed

Skills

Medical terminology

HIPAA compliance

Customer service

Tools

Epic

RIS/PAC system

Job description

Premier Radiology, a Radiology Partners practice, is seeking a motivated Front Desk Associate to oversee the daily operations of the front desk in the Greater Nashville area. You will register patients, schedule appointments, and ensure a smooth patient flow using Epic and the RIS/PAC system.

The role emphasizes patient-centered service, HIPAA compliance, and accurate records. You will train staff, handle procedural issues with management, and occasionally cover front desk duties to maintain a