Front Desk/Opening Legal Assistant

Rubenstein Law; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO) and 8 holidays

Birthday holiday

Comprehensive benefits package

401(k) retirement plan

Bonus opportunities

Wellness programs

Job summary

Rubenstein Law in Orlando, FL is seeking an Opening Legal Assistant to manage all aspects of case initiation across the firm. This role handles processing, reviewing, and requesting supporting documents at case start to ensure accuracy and completeness.

The position requires strong communication and organizational skills, the ability to manage multiple tasks in a fast-paced environment, and familiarity with firm software. Prior office or customer service experience is a plus.

Qualifications

• Excellent verbal and written communication with clients, attorneys, and third parties.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to quickly adapt to firm-specific software and other computer programs.
• Prior office or customer service experience is preferred but not required.
• Bilingual (English/Spanish) – preferred but not required.

Responsibilities

• Prepare and send letters of representation to Defendants, insurers, prior attorneys, and health insurance providers.
• Confirm client initiation of medical treatment for reported injuries.
• Request supporting records and bills from hospitals, fire rescue, treating facilities, and specialists.
• Establish claims with insurance carriers, including liability and PIP.
• Communicate case updates to the assigned Attorney and Legal Assistant during Opening process.
• Review and process case-related correspondence in the firm’s paperless system.
• Research and identify all potential Defendants and available insurance coverage.
• Be the backup to the Front Desk.
• Additional administrative duties as needed.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Software proficiency

Bilingual (English/Spanish)

Job description

Company Overview

Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of dollars for clients, the firm handles a wide range of cases, including auto accidents, catastrophic injuries, medical malpractice, and mass tort litigation. Rubenstein Law is committed to delivering exceptional client care while continuing to expand nationwide.

Job Summary

The Opening Legal Assistant is responsible for managing all aspects of case initiation across the firm. This role processes, reviews, and requests all necessary supporting documents at the start of each case to ensure accuracy and completeness.

Responsibilities and Duties

• Prepare and send letters of representation to all applicable parties, including Defendants, insurers, prior attorneys, and health insurance providers.
• Confirm client initiation of medical treatment for reported injuries.
• Request supporting records and bills from all relevant providers, including hospitals, fire rescue, treating medical facilities, and specialists.
• Establish claims with all applicable insurance carriers, including liability and PIP.
• Communicate case updates to the assigned Attorney and Legal Assistant during the Opening process.
• Review and process case-related correspondence in the firm’s paperless system.
• Research and identify all potential Defendants and available insurance coverage.
• Be the backup to the Front Desk.
• Additional administrative duties assigned as needed.

Qualifications and Skills

• Excellent verbal and written communication skills for interacting with clients, attorneys, and third parties.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to quickly adapt to and work with firm-specific software as well as other necessary computer programs.
• Prior office or customer service experience is preferred but not required.
• Bilingual (English/Spanish) – preferred but not required.

Benefits & Perks

• Paid Time Off (PTO) plus 8 paid holidays a year
• Additional birthday holiday
• Comprehensive benefits package including multiple medical plan options, dental, vision, disability, supplemental coverage, and company-paid life insurance
• Bereavement leave to support employees and their families during difficult times
• Hospital leave benefits for qualifying medical situations
• 401(k) retirement plan with company matching contributions
• Bonus opportunities
• Commitment to employee wellness and long-term success