Front Desk - On Call

Main Salvation Army; Beaverton (OR); On-site; USD 29,000 - 32,000; Part time

Job summary

The Salvation Army Veterans Family Center in Beaverton, OR is seeking an On-Call Front Desk to greet guests, manage inquiries, and maintain front desk operations with a calm, professional presence. This temporary on-call role requires reliability in a fast-paced setting and strict adherence to safety and confidentiality policies.

Responsibilities include scheduling support, intake assistance, safety monitoring, and cooperation with staff to assist veterans and clients.

Qualifications

• High School diploma or equivalent.
• Education and/or work experience commensurate with the duties and responsibilities required.
• Experience with diverse populations including Veterans, shelter clients and people experiencing homelessness.
• Crisis intervention and non-violent mediation skills a plus.

Responsibilities

• Greet and record all guests entering the facility with professionalism and courtesy.
• Monitor safety and security of the facility and clients.
• Assist intake of new clients and scheduling as needed.
• Maintain front desk paperwork and daily registers.
• Refer clients to appropriate staff and relay inquiries.
• Maintain front desk area neat, clean, and professional.
• Attend team meetings and report concerns to supervisor.
• Conduct Breathalyzer BA testing and observe Urinalysis testing as assigned.
• Respond to crises with calm, clear communication.
• Perform other duties as assigned.

Skills

Team collaboration

Attendance

Office equipment

Effective communication

Detail orientation

Follow directions

Time management

Multitasking

Crisis communication

Situational awareness

Safety monitoring

Policy familiarity

Record keeping

Key control

Front desk administration

Attendance & punctuality

Scheduling

Incident reporting

Breathalyzer operation

Urinalysis testing

Education

High School diploma or equivalent

Experience commensurate with duties

Experience with diverse populations

Crisis intervention skills (preferred)

Job description

Veterans Family Center
Salvation Army SW Farmington Road
Beaverton, OR 97007, USA

• Travel Required : No

Description

Recruiting Opportunity Closes: 10.20.2026

Hourly Wage: $21.91

Status: Non-Exempt / Temporary On-Call

Number of Positions: 1

Department: Operation

Position Title: On-Call Front Desk

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Scope of Position:

This position is the first impression of The Salvation Army for staff, guests, and clients and therefore, requires a positive, calm, welcoming demeanor and cooperative attitude demonstrating excellent people skills at all times. The employee will greet and record all guests entering in and calling the facility with professionalism and courtesy. All employees must work within the policies and procedures of, The Salvation Army, The Veterans Administration, and The Salvation Army Veterans and Family Center as well as extreme confidentiality (regulated by HiPPA compliance). Excellent written and verbal communication in a professional manner is a must in all interpersonal relations.

The individual hired for this position cannot participate in any form of substance abuse or show evidence of use while present on Salvation Army property.

Knowledge Skills & Abilities Required:

• Must be a cooperative member of a team and encourage clients and guests to do the same.
• Position requires consistent attendance, accuracy, and timeliness in completion of tasks.
• Working knowledge of office equipment, telephone, fax, copier, and computer a must.
• Communicate in written and verbal communication effectively.
• Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
• Ability to follow directions and complete daily tasks while maintaining a flexible yet self-motivated schedule.
• Ability to address multiple projects in a time-sensitive manner.
• Ability to communicate critical information accurately during stressful crisis moments.
• Ability to receive and follow directions.
• Monitor safety and security of the facility and clients using the cameras and locked entries.
• Familiarize yourself with client/house rules, Salvation Army Policy, and Front Desk procedures.
• Maintain files and information in an appropriate manner.
• Maintain key security and distribute keys as necessary.
• Receive and route inquiries, messages, and communication forms as appropriate.
• Refer clients to appropriate staff when they present a need.
• Maintain front desk paperwork including Daily Register, Sign In/Out, Curfew/AWOL, etc.
• Must remain awake and alert at all times for the safety and security of the facility and clients.
• Assist the intake of new clients.
• Maintain the front desk in a neat, clean, orderly, and professional manner.
• Assist with scheduling as needed.
• Report all concerns and incidents to supervisor or appropriate staff.
• Attend Team Meetings when scheduled.
• Conduct & record BA testing using Breathalyzer.
• Observe, record and report Urinalysis testing as assigned.
• Perform other duties as assigned.

Working Conditions:

The front desk is the hub of the facility, and the worker will need to be alert and ready to accomplish multiple tasks and projects at once with interruptions and noise from ringing telephones, printers, copiers, walk -in traffic, multiple deadlines, and competing priorities. Frequent phone and in-person contact with people from diverse backgrounds who may be angry, hostile, confused, or frustrated is common.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; use hand to finger, hand, or feel objects, tools, or controls; to talk or hear; reach with hands and arms; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. Occasionally work outdoors and sometimes in inclement weather.

Education & Experience:

• High School diploma or equivalent.
• Education and/or work experience commensurate with the duties and responsibilities required.
• Experience with diverse populations including Veterans, shelter clients and people experiencing homelessness.
• Crisis intervention and non-violent mediation skills a plus.

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

It is expected that each employee be familiar with The Salvation Army Western Territory Handbook for Employees. Questions regarding its contents can be directed toward the immediate supervisor or the Divisional Director of Human Resources.

The Salvation Army does have a dress code. This will be shared with you at the time of employment.

In any position with The Salvation Army, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility, dependability, and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Salvation Army services.

The Salvation Army reserves the right to revise or change job duties and responsibilities as the need arises. Its facilities and vehicles provide a smoke and drug free work environment for all employees and volunteers.

Travel Required

No .

Education

Required

High School or Equivalent or better.

Experience

Required

Education and/or work experience commensurate with the duties and responsibilities required.

Preferred

Experience with diverse populations including Veterans, shelter clients and people experiencing homelessness. Crisis intervention and non-violent mediation skills a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.