Front Desk - Night Audit

AJS Hotels; Louisville (KY); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Complimentary meals

Free parking

Job summary

The Galt House Hotel in Louisville, KY is seeking a Front Office Night Audit Agent to ensure accurate nightly balancing of cash, credit, and guest accounts while delivering personalized service to each guest.

Responsibilities include posting charges, auditing reports, resolving discrepancies, and assisting guests and team members as needed. May also support front desk and concierge tasks as required.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of guest service experience preferred in hospitality.
• Strong communication and math skills; ability to balance cash and postings.

Responsibilities

• Count and balance cash, credit cards, and direct bill accounts.
• Close, balance, and correct guest accounts as needed.
• Investigate and resolve out-of-balance situations and adjust when required.
• Complete audit reports and verify room rates posted to guest accounts.
• Post room charges, taxes, and track front office statistics.

Skills

Customer service

Cash handling

Communications

Attention to detail

Education

High School Diploma or GED

Tools

POS system

PMS

MS Excel

Job description

The Front Office Night Audit Agent will be primarily responsible for counting and balancing cash, credit cards and direct bill accounts and handling closing, balancing and corrections necessary for guest accounts. This position will also provide a high level of customer service ensuring that personalized service is offered to each and every guest.

Work Requirements

• Respond to guest needs, special requests and complaints and alert appropriate manager as needed
• Counting and balancing cash, credit cards and direct bill accounts
• Closing, balancing and making necessary corrections to guest accounts
• Investigate and analyze out-of-balance situations and make adjustments or corrections when needed
• Complete various audit reports on the computer
• Verify room rates are accurate and posts rates to guest accounts
• Post room charges and room taxes to guest accounts
• Tracks room revenues, occupancy percentages, and other Front Office statistics
• May also work as a Front Office Agent or Concierge when necessary
• Be aware of all emergency procedures and how to respond in the event of various types of emergencies
• Other duties as assigned

Qualifications

• High School Diploma or GED
• 2 years of customer service experience preferably in the hospitality industry
• Basic computer and math skills
• Professional telephone etiquette and office skills
• Excellent oral and written communications skills
• Fluency in English with preferred experience in a foreign language
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to type proficiently
• Ability to suggestively sale
• Ability to analyze and solve problems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.