Front Desk Medical Specialist

Appone; Pittsburgh (Allegheny County); On-site; USD 22,000 - 25,000; Full time

Job summary

South Hills Eye Associates is seeking a Front Desk Medical Specialist to greet patients, answer calls, schedule visits, and assist with billing. You will verify insurance, collect information, and support the physician's schedule in a fast-paced ophthalmology office.

The role requires high school diploma or equivalent and experience in a medical setting. Full-time, daytime shifts in Pittsburgh, PA, with a strong focus on patient service and accuracy.

Qualifications

• Strong communication and interpersonal skills for front-desk interactions.
• Ability to greet patients warmly and manage phone lines efficiently.
• Experience with EMR and medical billing basics helpful.

Responsibilities

• Answer telephones promptly and greet patients at the front desk.
• Schedule appointments and maintain accurate patient demographics.
• Verify insurance information and process charges/payments.
• Maintain and file patient records and charts.

Skills

Communication skills

Customer service

Multi-tasking

English proficiency

Empathy

Education

High school diploma or equivalent (ophthalmology experience)

Job description

About the Organization

South Hills Eye Associates, a dedicated group of eye physicians and surgeons, offering the highest quality of comprehensive ophthalmology and vision services. Our doctors have expertise in Advanced Cataract Surgery, Laser Vision Correction (LASIK and PRK), Glaucoma diagnosis and treatment, Macular Degeneration diagnosis and treatment, Dry Eye diagnosis and treatment, and and Diabetic eye care. We are certified in the use of multifocal and astigmatism correcting lens implants, as well as the most advanced wavefront (custom) and bladeless (Intralase) Laser Vision Correction.

Category

Healthcare

Position

Front Desk Medical Specialist

Description

The Medical Front Desk Specialist is responsible for greeting patients on the telephone and in the office, making them feel welcome, and ensuring a successful visit. The patient is always to be recognized and never left waiting. Always acknowledge the patient immediately. Making return appointments, outgoing appointments, and view the schedules daily to make appropriate corrections on the schedules so that the physician can physically run his/her schedule. This means making realistic appointments and smoothing patient relationships when there are schedule delays. The Medical Front Desk Specialist is also responsible for making a pleasant exit for the patient, checking insurance information; balancing route slips for charges and payments, making daily deposit slip. The job also is responsible for maintenance of the medical record files.

The Medical Front Desk Specialist will set a good example to other employee in all aspects of his/her work and will exhibit flexibility and willingness to be evaluated. The Medical Front Desk Specialist will bring office problems to the attention of the Administrator and will propose solutions.

Position Requirements

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Answering telephones in a timely manner and put ringing lines on hold.
• Greet patients at the front desk.
• Able to communicate with patients.
• Showing respect and empathy towards patients.
• To assist patients with scheduling problems and answer all questions.
• Makes appointments for all patients.
• Participation in getting all pertinent information documented in patient demographics
• Able to take phone notes in EMR.
• Makes outgoing appointments for referring patients to other practices for continued care.
• Schedules necessary testing for the physicians referring patients out.
• Takes and records messages for physicians and other employees in the office.
• Checking out patients.
• Check patient insurance information for accuracy.
• Provide patient receipts or letters (school, work excuse) upon request.
• Provides information to patients on the vitamins offered to patients by the doctors, and produce at statement of sale to the patient.
• Process phone payments and contact lens orders from contact department.
• Postage for outgoing mail.
• Process patient mail.
• Process faxed insurance payments per Billing Supervisor.
• Balance route slip daily.
• To assist patients in answering simple billing questions.
• Enters in charges for consultations from hospitals.
• Takes contact lens orders for contact and filing charts.
• Enters in all contact lens transactions.
• Provide the patient their contact lens at pickup.
• Print and prepares daily schedules.
• Participation in pulling charts and filing charts.
• Prepares charts for the next day.
• Participation in filing correspondence in charts and scanning into the patient record in the computer.
• Communicate with employees.
• Shows respect toward fellow employees.
• Crossed trained in the front desk.
• Covers for lunches.
• Is supervised by Billing Supervisor and Practice Administrator

ePHI ACCESS ELECTRONIC PATIENT HEALTH INSURANCE INFORMATION

• The Medical Front Desk Specialist does have password access to Electronic Patient Information

ADDITIONAL RESPONSIBILITIES

• Knowledge of computer programs.
• Knowledge of medical billing.
• Knowledge of medical coding.
• Knowledge of patients insurance.
• Knowledge of medical terminology/abbreviations.
• Ability to prioritize and execute a variety of tasks simultaneously.
• Ability to operate a computer and basic office equipment.
• Ability to operate multi-line telephone system.
• Skill in answering a telephone in a pleasant and helpful manner.
• Ability to read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, employees, employers, and the public.
• Must be well organized and detail oriented.
• Requires adherence to all policies and procedure, including but limited to standards of safety, attendance, punctuality and personal appearance.
• Ability to communicate effectively in the English language in person, phone and in writing.
• Perform other duties as assigned.

QUALIFICATIONS

Education:

• High school diploma or equivalent with experience in an ophthalmology setting.

Other Requirements

• Ability to multi-task efficiently and effectively.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Ability to communicate effectively in English language in person, by phone and in writing.
• Requires adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationship with patients, medical staff, management and peers.

Full-Time/Part-Time

Full-Time

Shift

Days

Exempt/Non-Exempt

Non-Exempt

Rate of Pay

$16-$18 based on experience

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location

Pittsburgh, PA

Posted on

6/26/2026