Front Desk Medical Assistant (Bilingual English/Spanish)

The University of Texas at Austin; Austin (TX); On-site; USD 31,000 - 38,000; Full time

Job summary

The University of Texas at Austin is seeking a Front Desk Medical Assistant (Bilingual English/Spanish) for the Family Wellness Center in UT Main Campus, Austin, TX. The role supports patient intake, appointment scheduling, and billing while ensuring high standards of confidentiality and care.

Responsibilities include answering phones, registering patients, collecting payments, rooming patients, and performing point-of-care testing.

Qualifications

• High school graduation or GED required.
• Completion of a Medical Assistant program required.
• Fluent in English and Spanish required.
• Minimum of one year performing Medical Assistant duties.
• Ability to use computer equipment.

Responsibilities

• Answer clinic phones, schedule patient appointments and make reminder calls.
• Accurately register patients and document billing information.
• Provide patients eligibility information for services.
• Receive and record payments and issue receipts.
• Maintain confidential patient documents.
• Evaluates and distributes incoming mail, reports and/or inquiries.
• Patient rooming and vitals intake.
• Administer point of care testing.
• Other duties as assigned to support the Family Wellness Center.

Skills

Bilingual English/Spanish

Computer literacy

Organizational skills

Interpersonal skills

Professional ethics

Relationship building

Confidentiality

Education

High school or GED

Medical Assistant program completion

Job description

Job Posting Title

Front Desk Medical Assistant (Bilingual English/Spanish)

Hiring Department

School of Nursing

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Non-Exempt from FLSA

Earliest Start Date

Immediately

Position Duration

Expected to Continue

Location

UT MAIN CAMPUS

Job Details

General Notes

This front desk medical assistant position is located at the School of Nursing's Family Wellness Center. The work schedule is Monday 8 am-8 pm, Tuesday through Thursday 8 am-5 pm, and Friday 8 am-12 noon. This position has a scheduled end date of 1 year from the date of hire: renewal of this position is dependent upon renewal of funding, job performance, and department needs.

Responsibilities

• Answer clinic phones, schedule patient appointments and make reminder calls
• Accurately register patients and document billing information
• Provide patients eligibility information for services
• Receive and record payments and issue receipts
• Maintain confidential patient documents
• Evaluates and distributes incoming mail, reports and/or inquiries
• Patient rooming and vitals intake
• Administer point of care testing
• Other duties as assigned in support of the Family Wellness Center

Required Qualifications

• High school graduation or GED
• Completion of a Medical Assistant program
• Fluent in English and Spanish
• Minimum of one year performing Medical Assistant related duties
• Ability to use computer equipment
• Demonstrated excellent organization and interpersonal skills
• Ability to develop and maintain effective working relationships with providers, staff, and patients
• Adherence to the highest ethical, legal, and health care standards
• Accuracy in all phases of work performed, including following written and verbal instructions
• Tact, diplomacy, discretion, and confidentiality of medical information are required in all matters

Preferred Qualifications

• More than one year of experience as a front desk receptionist and/or medical assistant
• Medical Assistant Certification

Relevant Education and Experience

Relevant education and experience may be substituted as appropriate.

Salary Range

$34,320 annual (equivalent to $16.50/hour)

Working Conditions

• Standard clinical and/or office environment
• Use of manual dexterity
• Lifting and moving
• Repetitive use of keyboard at a workstation
• Occasional evening and/or weekend hours

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.