Front Desk Manager- Overnight

Chartwell Hospitality; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Manager to ensure exceptional guest care and efficient operations. The ideal candidate will lead a motivated team, manage daily revenue, and uphold high standards. This role offers competitive compensation and numerous benefits, including travel discounts and professional development opportunities.

Benefits

Hotel and other Travel discounts

Medical

Dental

Vision

Life Insurance

Supplemental Insurance

Long/Short Term Disability

401-K

Professional Development Opportunities

Competitive Compensation plus incentives!

Qualifications

• Minimum two to three years’ experience in a related hotel position.
• Hospitality industry knowledge and supervisory experience expected.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee Front Desk operations ensuring guest care and efficiency.
• Manage staff, fostering a motivating work environment.
• Monitor daily revenue and minimize losses.

Skills

Communication

Leadership

Problem Solving

Coaching

Education

Four-year college degree or equivalent

Tools

Microsoft Office

Excel

Job description

You’re the business manager for the Front Desk. You ensure that well-trained, highly motivated staff handle guests with the utmost care. Sound experience tells when to let the team fly and when to surface and guide. Under your careful watch, operations run smooth and well within budget. You have what it takes? Then we may have just the opportunity you need, as Front Desk Manager.

As Front Desk Manager, you will

• Oversee and manage the Front Desk to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
• Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
• Skillfully manage the Front Desk staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
• Act as Manager on Duty, when duty calls.

Fundamentals

A four-year college degree or equivalent education or experience is required, with two to three years’ in a related hotel company position. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Benefits

• Hotel and other Travel discounts
• Medical
• Dental
• Vision
• Life Insurance
• Supplemental Insurance
• Long/Short Term Disability
• 401-K
• Professional Development Opportunities
• Competitive Compensation plus incentives!

Source: Chartwell Hospitality