Front Desk Manager - Hilton Ocala

Hilton; Ocala (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Meyer Jabara Hotels in Ocala, FL is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest service. You will coach staff, manage daily operations, and maintain effective communication with other departments to deliver a seamless guest experience.

The role involves coordinating room blocks, pre-registering guests, and acting as Manager on Duty as needed. Flexible schedule, including nights and weekends, is required.

Qualifications

• Minimum 1 year in a similar leadership role (e.g., Front Desk Supervisor).
• Strong communication skills, verbal and written.
• Solid knowledge of front desk operations and guest service standards.

Responsibilities

• Monitor daily room status, rates, discounts, and packages.
• Lead front desk team, hire, coach and discipline direct reports.
• Ensure prompt and courteous service to guests.
• Act as Manager on Duty as required, including nights, weekends, and holidays.
• Coordinate blocking of rooms and pre-register guests.
• Review guest feedback and staff performance to drive improvements.
• Maintain department budget and staffing levels.
• Foster positive interactions between guests and staff.

Skills

Leadership

Communication

Time management

Front Desk operations

Staff coaching

Education

High school education

Post-high school preferred

Job description

Essential Functions and Duties

• Monitor daily status of rooms, rates, discount rates, and packages
• Maintain current list of available rooms for walk situations
• Coordinate blocking of rooms
• Act as the Service Champion for the Front Office and create a positive atmosphere for guest relations
• Ensure recognition of employees is taking place across areas of responsibility
• Review staffing levels to ensure that guest service, operational needs, and financial objectives are met
• Review comment cards, guest satisfaction results, and other data to identify areas of improvement
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address employee problems or concerns
• Ensure staff communicates effectively with the Housekeeping team
• Maintain a productive relationship with the valet parking provider
• Regularly review the department budget to meet budgeted wages and general expenses
• Check printed registration cards against information on the arrival report and rectify any discrepancies
• Ensure prompt and courteous service to guests
• Pre-register guests according to standards
• Complete and monitor employee schedules
• Monitor VIP arrivals
• Keep track of rooms to ensure accurate status and readiness for check-in
• Hire, coach, and discipline direct reports
• Interact positively and professionally with guests to resolve issues
• Act as Manager on Duty as required
• Work nights, weekends, and holidays as necessary

Required Experience, Education, and Skills

• Minimum of one (1) years in a similar leadership role (e.g., Front Desk Supervisor, Assistant Front Office Manager)
• Minimum of high school education, post-high school education preferred
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills
• In-depth knowledge of hotel Front Desk operations

Work Environment and Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to access and navigate the production facility
• Must be able to lift 15 pounds at a time

Must have a flexible schedule to cover shifts (when associates call out) and be able to work nights, holidays and weekends when needed.

Other Duties

This job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the associate in this role. Duties, responsibilities, and activities may change at any time, with or without notice.

Equal Employment Opportunity

Meyer Jabara Hotels is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for associates with disabilities.

Resumes and applications will be evaluated based on qualifications and the ability to meet the position's requirements.

Do you have the J Quality?

At Meyer Jabara Hotels, our mission is to honor, host and create memorable moments and make true connections. We do this by creating an environment whereby all associates accept empowerment and ownership to go above and beyond for all of our guests, every day.

Are you a dynamic, enthusiastic, and guest-focused individual with a passion for the hospitality industry? If so, we have an exciting opportunity for you to begin your Journey with us and show us your J Quality!

What is your JQ?