Front Desk Manager Galveston Island Hilton

The Post Oak; Galveston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to lead a dynamic team in delivering exceptional guest experiences. This role focuses on overseeing the Concierge, Valet, and Front Desk operations, ensuring that all guests receive attentive and courteous service. The successful candidate will have a strong background in hotel management, with a minimum of four years of progressive experience or relevant educational qualifications. If you thrive in a fast-paced environment and are passionate about hospitality, this opportunity is perfect for you to make a significant impact on guest satisfaction.

Qualifications

• 4+ years of experience in hotel management or related field.
• Supervisory experience is essential for this role.

Responsibilities

• Motivate and coach front desk, valet, and concierge associates.
• Ensure compliance with operational standards and conduct interviews.

Skills

Supervisory Skills

Customer Service

Communication Skills

Problem Solving

Education

4-year college degree

2-year college degree

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

The Front Office Manager is responsible for ensuring the operation of the Concierge, Valet and Front Desk personnel in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus on all Five Diamond Standards.

Responsibilities

1. Motivate, coach, counsel and discipline all front desk/valet/concierge associates.
2. Ensure compliance to Pre-Shift Previews.
3. Prepare and conduct all Front Office interviews and follow hiring procedures.
4. Develop associate morale and ensure training of Front Office associates.
5. Participate in required M.O.D. program as scheduled.
6. Review Front Office staff’s worked hours for payroll and submit to accounting on a timely basis.
7. Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
8. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

Qualifications

1. At least 4 years of progressive experience in a hotel or a related field; or a 4 year college degree and at least 1 year of related experience; or a 2 year college degree and 2 or more years of related experience.
2. Supervisory experience required.
3. Must be proficient with computers, to include spreadsheets and word processing.
4. Must have a valid driver’s license from the applicable state.