Front Desk Manager - Exempt

Davidson Hospitality Group; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dental & Vision Coverage

24/7 Teledoc

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Pet Insurance

Job summary

The Camby, Autograph Collection in Phoenix, AZ, seeks an experienced Front Desk Manager to lead the guest-services team and ensure exemplary service. You will oversee budgeting, staffing, training, and performance reviews to drive guest satisfaction and revenue growth.

Ideal candidates have 2+ years of department leadership in front office, strong communication, and fluency in English, with proficiency in hotel management software.

Qualifications

• Two years of departmental management experience in front office or related disciplines.
• Ability to manage and lead each discipline of the department independently.
• Read, write and speak English fluently.
• Proficiency with hotel management software and standard computer applications.

Responsibilities

• Prepare annual departmental budget reflecting operations plan.
• Manage HR functions: recruiting, orientation, training, coaching, and performance reviews.
• Empower staff to deliver exceptional customer service and meet budgeted profit.
• Solicit and respond promptly to guest needs and ensure front office standards.

Skills

Leadership

Customer service

Communication

Time management

Negotiation

Cash handling

English fluency

Tools

Hotel management software

Computer applications

Job description

Property Description

The Camby, Autograph Collection is a boutique luxury hotel located in the heart of Phoenix, Arizona, offering a distinctive and vibrant work environment for those seeking an exciting career in hospitality. As a job applicant, joining the team at The Camby means being part of a unique property known for its upscale design, exceptional service, and dynamic atmosphere. The hotel offers a range of employment opportunities, from guest services to food and beverage, events, and more, providing a diverse and rewarding career path. The Camby is committed to creating a culture that values creativity, innovation, and outstanding guest experiences. Employees can expect to work in a stylish and modern environment, where they can showcase their skills, grow their career, and be part of a team that delivers memorable experiences to guests. Joining the team at The Camby presents a unique opportunity to be part of a one-of-a-kind hotel that is at the forefront of Phoenix's hospitality scene.

Overview

The Front Desk Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, and performance reviews to maintain a skilled and motivated workforce.

Qualifications

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience required.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Proficiency with hotel management software and standard computer applications required.
• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Multiple Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.