Front Desk Manager

Fortiuscap; Vail (CO); On-site; USD 55,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Manager to oversee operations at Borders Lodge in Vail, Colorado. This role requires strong leadership in guest service and HOA coordination, ensuring quality management of check-ins, guest requests, and team supervision. Ideal candidates will have hospitality experience, excellent communication skills, and a commitment to community engagement.

Benefits

Onsite parking

Winter Incentive Program

Generous Paid Time Off

Health insurance plans including Dental and Vision

401(K) plan with employer match

Career Development Trainings

Discounted Gym Memberships

Corporate discounts

Sabbatical Program

$500 Referral Program

Qualifications

• At least one year of condo/hotel experience.
• Proven ability to balance guest satisfaction with operational excellence.
• Fluency in English required; Spanish is a plus.

Responsibilities

• Supervising front desk staff to ensure outstanding guest service.
• Resolving guest complaints and service issues professionally.
• Maintaining lobby presentation to meet luxury standards.

Skills

Hospitality experience

Communication skills

Organizational skills

Education

High school diploma

College degree (preferred)

Tools

Microsoft Office

Property management systems

Job description

Are you a hospitality professional who thrives at the intersection of guest service and community engagement? We’re looking for a Front Desk Manager to lead operations at Borders Lodge, serving both hotel guests and property owners. This dual-role position is ideal for someone who can balance day-to-day front office operations with owner relations and HOA coordination. You’ll ensure seamless check-ins, manage guest and owner requests, support governance communication, and collaborate closely with the Owner Representative on projects and association initiatives. If you have strong hospitality experience, a deep understanding of HOA dynamics, and excellent communication and organizational skills, this is your opportunity to lead with purpose!

Responsibilities include:

• Supervising front desk staff to deliver outstanding guest service during check-in, check-out, and throughout the stay.
• Resolving guest complaints and service issues professionally and efficiently.
• Maintaining lobby presentation and guest touchpoints to meet luxury or brand standards.
• Keeping up-to-date knowledge of room inventory, hotel amenities, and guest packages.

Location: Borders Lodge
Start Date: ASAP
Employment Status: Full Time, Year Round
Schedule: AM and PM shifts, including weekends and holidays
Pay Rate: $55,000 – $60,000 per year, depending on experience
Posting Close Date: 5/30/2025 (or when filled)

Minimum Requirements:

Candidates should have at least one year of condo/hotel experience, a high school diploma (college degree preferred), and a proven ability to balance guest satisfaction with operational excellence. Fluency in English is required; Spanish is a plus. Proficiency with Microsoft Office, standard office equipment, and eagerness to learn property management systems are expected.

Benefits & Perks:

Our benefits package includes onsite parking, a Winter Incentive Program for full-time employees, generous Paid Time Off, three health insurance plans including Dental, Vision, & Accident Insurance, Life Insurance, a 401(K) plan with a discretionary employer match, Career Development Trainings, Discounted Gym Memberships at The Athletic Club Westin, discounts at Eye Pieces, corporate discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us to enjoy a comprehensive benefits package supporting your professional growth and personal well-being!

Why East West:

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate an inclusive and welcoming environment where everyone thrives and feels they belong.