Front Desk Manager

Pyramid Burlington Management; United States; On-site; USD 45,000 - 55,000; Full time

Job summary

Pyramid Global Hospitality invites applications for a Front Desk Supervisor at the Hotel Indigo Cleveland Gateway. The role focuses on managing daily front desk operations, including check-ins/outs, reservations, and guest inquiries, while ensuring policy alignment and smooth guest experiences.

You will oversee billing accuracy, cash handling, and coordination with housekeeping to maintain room readiness. The position emphasizes coaching staff, resolving guest requests, and fostering a

Responsibilities

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Ensure all front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our signature restaurant! Find out today what a career with Pyramid Global Hospitality at the brand new Hotel Indigo Cleveland Gateway can mean for you!

What you will have an opportunity to do:

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Ensure all front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

What you will have the opportunity to do:

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Ensure all front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

What are we looking for?

Compensation:

$45000 -

$55000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.