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Front Desk Manager

PM Hotel Group

Raleigh (NC)

On-site

USD 45,000 - 70,000

Full time

24 days ago

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Job summary

A leading hotel group seeks a Front Desk Manager to oversee operations at a premier location in Raleigh, NC. The role involves managing staff, improving guest services, and enhancing team capabilities, all while ensuring adherence to operational procedures. Candidates should have strong leadership and hospitality skills, with the opportunity for flexible scheduling in a growing company.

Benefits

Competitive pay
Hotel and F&B discounts

Qualifications

  • At least 2 years of hotel experience and 2 years in a managerial role.
  • Strong interpersonal skills required.
  • Experience in coaching, mentoring, and team-building is essential.

Responsibilities

  • Oversee daily operations of the front desk and related functions.
  • Manage and train Front Office staff.
  • Facilitate guest registration and check-out processes.

Skills

Interpersonal skills
Coaching
Mentoring
Team-building

Job description

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team to ensure smooth and effective operations. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance your team's capabilities and provide quality service.

On a daily basis, you will be responsible for:

  1. Overseeing the day-to-day operations of the front desk and related functions, ensuring adherence to established procedures.
  2. Providing business expertise and strategic insight to improve guest services and business decisions.
  3. Overseeing guest registration and check-out processes.
  4. Managing, training, and scheduling the Front Office staff.
  5. Carrying out activities such as night audit review, group billing setup, forecasting, supply ordering, and cross-departmental communication to ensure smooth Front Office operations.

Qualifications:

Candidates should have at least two years of hotel experience and an additional two years in a managerial or leadership role (Manager+). Strong interpersonal skills, coaching, mentoring, and team-building experience are essential.

Additional Information:

Flexible scheduling including nights, weekends, and holidays is required. In return, we offer competitive pay, hotel and F&B discounts, and the chance to be part of a growing, dynamic hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Applicants will be notified of their rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.

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