Front Desk Manager

Comfort Inn of Utica; City of Utica (MI, NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Manager to lead their front office team. This role is perfect for an outgoing individual who thrives in a customer-focused environment. You'll be responsible for ensuring exceptional guest experiences, managing inquiries, and overseeing team productivity. With a commitment to service excellence and a friendly demeanor, you'll play a crucial role in enhancing guest satisfaction and driving hotel success. Join a dynamic team where your contributions will be valued and rewarded, and enjoy a range of benefits that support your well-being and career growth.

Benefits

Blue Cross Medical & Prescription Coverage

Delta Dental

401K Retirement Savings

Travel Discounts

Employee based monetary incentive programs

Qualifications

• 2-3 years of experience in hotel or customer service roles.
• Engaging personality with a focus on guest service.

Responsibilities

• Lead front office team and manage guest check-in/out processes.
• Monitor guest feedback and ensure room revenue maximization.

Skills

Customer Service

Team Leadership

Communication

Problem Solving

Education

High School Diploma or G.E.D.

Tools

Front Desk Property Management System

Job description

We are looking to hire a dynamic individual that is an outgoing people person! This person will lead the front office team as the Front Desk Manager.

Job Overview

Front Desk Manager is responsible for the following:

1. Answer inquiries and check-in/out guests in a timely and professional manner.
2. Oversee VIP and special guest requests.
3. Follow and enforce hotel credit policies.
4. Monitor guest feedback and GIS scores.
5. Ensure the maximization of room revenue.
6. Generate and update required reports, files, and checklists.
7. Help maintain productivity levels at or above budgeted standards.
8. Run room status reports and relay necessary information to affected departments.
9. Assist in training and cross-training of new hires and current employees.
10. Establish and maintain good communications and teamwork with fellow employees.
11. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
12. Operate relevant aspects of the Front Desk property management system.
13. Maintain inventory of front office supplies and purchase of supplies when necessary.
14. Be knowledgeable of rates, packages, and promotions.
15. Complete and/or ensure proper bucket checks are done each shift with room rate verification and housekeeping status report.

Mandatory Requirements:

1. At least 2 to 3 years of progressive experience in a hotel or customer service atmosphere.
2. A High School Diploma or G.E.D.
3. Flexibility to work nights, weekends, and holidays.
4. Ability to lift 15 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty.
5. Reliable Transportation
6. An engaging personality with a sincere smile! Guest Service is our #1 Priority.

Preferred Experience/Knowledge:

1. Previous supervisory responsibility.

Benefits:

1. Blue Cross Medical & Prescription Coverage
2. Delta Dental
3. 401K Retirement Savings
4. Travel Discounts
5. Employee based monetary incentive programs