Front Desk Manager

Quality Inn Fort Wayne; Fort Wayne (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Fort Wayne is seeking a dedicated front desk manager to oversee operations and ensure exceptional guest service. The ideal candidate will have a strong background in hospitality, excellent management skills, and a commitment to customer satisfaction. This role involves supervising staff, managing budgets, and interacting with guests to enhance their experience. If you thrive in a fast-paced environment and have a passion for hospitality, we encourage you to apply!

Qualifications

• At least 2 years of experience as a front office manager or similar position.
• Hospitality experience of at least 1 year is required.

Responsibilities

• Direct front desk operations and ensure customer service meets high standards.
• Supervise front desk staff and hire/train new staff.
• Gather financial information and generate occupancy reports.

Skills

Communication

Management

Multitasking

Education

High School Diploma or GED

Tools

MS Office

Job description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Responsibilities: • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction • Hold responsibility for the front desk budget and order any necessary office supplies • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints • Gather financial information and generate occupancy reports for the general manager Qualifications: • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field • Hospitality experience of at least 1 year is required for this role • Have superb communication skills, management skills, and multitasking skills • Must possess a high school diploma or equivalent certification (GED) • Experience with MS office and bookkeeping skills desired Compensation: $14 - $18 hourly

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