Front Desk Manager

Crunch Fitness CR Fitness Holdings, LLC; Florida; Vor Ort; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Insurance

401(k) with match

Paid Time Off (PTO)

Life Insurance & Short-Term Disability

Free Crunch Fitness Membership

Discounted Personal Training Sessions

Ongoing training and career growth

Zusammenfassung

Crunch Fitness seeks a Front Desk Operations Manager for the Maitland club to lead member experience, frontline sales, and daily operations with energy and a people-first approach. You will coach staff, drive retention, manage onboarding, and partner with the GM to hit membership goals in a growing market.

This role emphasizes leadership, operational excellence, and a strong focus on customer service as the club scales its footprint and delivers exceptional results.

Qualifikationen

• Outgoing and positive personality with strong leadership presence.
• Sales-minded, customer-service driven, and results-oriented.
• Embraces member retention strategies including cancel-save.
• Strong communication skills to coach and motivate teams.
• Organized management of billing, reporting, inventory, and cleaning systems.
• Previous leadership or operations experience in fitness, sales, or hospitality preferred.
• Growth-minded to support the General Manager in achieving targets.

Aufgaben

• Deliver an exceptional first impression by ensuring a welcoming environment.
• Lead onboarding and staff training to drive sales and engagement.
• Support retention with follow-up and membership cancellation reduction.
• Coach staff on sales techniques to improve conversions and ACH enrollment.
• Organize member engagement events and community-building activities.
• Manage billing updates, inventory, and reporting accuracy.
• Lead weekly leadership meetings to review performance and address issues.
• Ensure cleaning protocols and standards are consistently applied.
• Assist GM in achieving membership unit and revenue targets.

Kenntnisse

Leadership

Sales-driven

Customer service

Communication

Coaching

Team management

Jobbeschreibung

Front Desk Operations Manager- Maitland Club

Here We GROW Again!

Are you ready to step into a leadership role that drives both people and performance? As an Front Desk Operations Manager at Crunch Fitness, you’ll be the heartbeat of the club—setting the tone for energy, positivity, and results every single day. You’ll be the first impression our members and team experience, making an immediate and lasting impact on their journey. If you’re passionate about fitness, thrive in a people-first culture, and are motivated by growth and results, this is your chance to lead from the front. With 100+ clubs open and 100+ more on the way, the opportunities for career advancement are limitless.

Job Summary

As an Operations Manager, you will be responsible for the day-to-day member and team experience within your club. From new member onboarding to staff training and performance coaching, you’ll ensure smooth daily operations while driving key business results. You’ll play a critical role in member sales, retention, and satisfaction—while supporting the General Manager in hitting all membership goals. This is a leadership role where you’ll inspire both your team and members to succeed.

Key Responsibilities

• Deliver an exceptional first impression every day by ensuring a positive, welcoming environment for members and staff.
• Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and account management.
• Support retention efforts through cancel-save processes, follow-up calls with cancelled members, and month-over-month cancel reduction strategies.
• Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
• Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community-building activities.
• Manage operational details such as cooler/drink inventory, member billing updates, and reporting accuracy.
• Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.
• Oversee implementation and follow-up on all cleaning systems and protocols to maintain Crunch’s high standards.
• Review daily and monthly performance reports to identify opportunities for improvement and provide training/development solutions.
• Actively support the General Manager in achieving all membership unit and revenue targets

What We Look For In Our Operations Manager

• Outgoing and positive personality with strong leadership presence
• Sales-minded, customer-service driven, and results-oriented
• Someone who embraces member retention strategies, including cancel-save processes, follow-up calls, and integration of new members.
• Strong communication skills with the ability to coach and motivate teams
• An organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systems
• Previous leadership or operations experience in fitness, sales, or hospitality preferred
• A growth-minded individual who can support the General Manager in achieving all membership unit targets and contribute to the overall success of the club

Benefits & Perks

• Competitive hourly pay, bonus opportunity, and growth opportunity in a rapidly expanding company
• Medical, Dental, and Vision Insurance
• 401(k) with match
• Paid Time Off (PTO)
• Life Insurance & Short-Term Disability
• Free Crunch Fitness Membership
• Discounted Personal Training Sessions
• Ongoing training and career development opportunities

About CR Fitness

CR Fitness is a leading franchisee of Crunch Fitness. The company is rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Tennessee, Texas, and Arizona and is led by a veteran management team with over one hundred years of combined experience in the fitness industry. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members regardless of fitness level and is well positioned to take advantage of consumers’ increasing focus on health and wellness.

Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.