Front Desk Manager

Crunch Fitness; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive hourly pay

Bonus opportunity

Growth opportunities

Medical insurance

401(k) with match

Paid Time Off (PTO)

Life Insurance & Short-Term Disability

Free Crunch Fitness Membership

Discounted Personal Training

Ongoing training and career dev

Job summary

Crunch Fitness Maitland is hiring a Front Desk Operations Manager to lead the day-to-day member and team experience at the club. You will oversee onboarding, staff training, and performance coaching while driving membership sales and retention, ensuring a positive energy and results-driven environment.

You will collaborate with the General Manager to hit membership goals, coach staff on service standards, and manage operations such as billing and reporting.

Qualifications

• Outgoing and positive personality with strong leadership presence.
• Sales-minded, customer-service driven, and results-oriented.
• Strong communication skills with the ability to coach and motivate teams.
• Organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systems.
• Previous leadership or operations experience in fitness, sales, or hospitality preferred.

Responsibilities

• Deliver an exceptional first impression by ensuring a welcoming environment for members and staff.
• Drive member integration and sales performance by leading kickoff sessions and supporting enrollment and account management.
• Support retention through cancel‑save processes and follow-up with cancelled members.
• Coach staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
• Organize member engagement events and community activities.
• Manage operational details including billing updates, inventory, and reporting accuracy.
• Lead weekly leadership meetings to review performance and drive accountability.
• Oversee cleaning systems and protocols to maintain Crunch Fitness standards.
• Support GM in achieving membership unit and revenue targets.

Skills

Leadership presence

Sales-oriented

Customer service

Communication skills

Attention to detail

Staff coaching

Job description

Front Desk Operations Manager- Maitland Club

Here We GROW Again!

Are you ready to step into a leadership role that drives both people and performance? As an Front Desk Operations Manager at Crunch Fitness, you’ll be the heartbeat of the club—setting the tone for energy, positivity, and results every single day. You’ll be the first impression our members and team experience, making an immediate and lasting impact on their journey. If you’re passionate about fitness, thrive in a people‑first culture, and are motivated by growth and results, this is your chance to lead from the front. With 100+ clubs open and 100+ more on the way, the opportunities for career advancement are limitless.

Job Summary

As an Operations Manager, you will be responsible for the day‑to‑day member and team experience within your club. From new member onboarding to staff training and performance coaching, you’ll ensure smooth daily operations while driving key business results. You’ll play a critical role in member sales, retention, and satisfaction—while supporting the General Manager in hitting all membership goals. This is a leadership role where you’ll inspire both your team and members to succeed.

Key Responsibilities

• Deliver an exceptional first impression every day by ensuring a positive, welcoming environment for members and staff.
• Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and account management.
• Support retention efforts through cancel‑save processes, follow‑up calls with cancelled members, and month‑over‑month cancel reduction strategies.
• Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
• Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community‑building activities.
• Manage operational details such as cooler/drink inventory, member billing updates, and reporting accuracy.
• Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.
• Oversee implementation and follow‑up on all cleaning systems and protocols to maintain Crunch’s high standards.
• Review daily and monthly performance reports to identify opportunities for improvement and provide training/development solutions.
• Actively support the General Manager in achieving all membership unit and revenue targets.

What We Look for In Our Operations Manager:

• Outgoing and positive personality with strong leadership presence.
• Sales‑minded, customer‑service driven, and results‑oriented.
• Someone who embraces member retention strategies, including cancel‑save processes, follow‑up calls, and integration of new members.
• Strong communication skills with the ability to coach and motivate teams.
• An organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systems.
• Previous leadership or operations experience in fitness, sales, or hospitality preferred.
• A growth‑minded individual who can support the General Manager in achieving all membership unit targets and contribute to the overall success of the club.

Benefits & Perks

• Competitive hourly pay, bonus opportunity, and growth opportunity in a rapidly expanding company.
• Medical, Dental, and Vision Insurance.
• 401(k) with match.
• Paid Time Off (PTO).
• Life Insurance & Short‑Term Disability.
• Free Crunch Fitness Membership.
• Discounted Personal Training Sessions.
• Ongoing training and career development opportunities.

About CR Fitness

CR Fitness is a leading franchisee of Crunch Fitness. The company is rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Tennessee, Texas, and Arizona and is led by a veteran management team with over one hundred years of combined experience in the fitness industry. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members regardless of fitness level and is well positioned to take advantage of consumers’ increasing focus on health and wellness.

Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.