Front Desk Management Intern - Summer 2027 (Housing Available)

Fair Hills Resort; Detroit Lakes (MN); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Fair Hills Resort is seeking a Front Desk Intern to gain hands-on experience in hospitality operations and guest services in a functioning resort environment.

You will learn to manage daily front desk tasks, support event operations, and collaborate with department heads while delivering high-quality guest experiences.

Formación

• Pursuing Hospitality & Tourism Management or Business Management.
• Friendly, approachable and professional demeanor.
• Strong communication and people skills.
• Willing to work as part of a collaborative team.

Responsabilidades

• Guest check-ins and check-outs.
• Billing and payment processing.
• Reservation inquiries and bookings.
• Gift shop and soda fountain sales.
• Scheduling activity appointments.
• Handling customer requests and questions.
• General office duties and lobby upkeep.
• Supporting day-of event operations.
• Using the Property Management System (RDP).
• Using the Lightspeed Point of Sale system.

Conocimientos

Customer service

Communication

Teamwork

Fast learner

Educación

Hospitality & Tourism Management

Business Management

Herramientas

RDP PMS

Lightspeed POS

Descripción del empleo

The Lobby is the heart of Fair Hills Resort. It is where everything happens - check-ins and check-outs, billing, guest requests, reservations, activity sign-ups, gift shop sales, and more. As a Front Desk Intern, you'll gain hands-on experience in hospitality operations while providing excellent service to our guests.

This internship is not just about observing - you'll actively work in the department while also taking on leadership and management responsibilities. Expect to learn how to manage a team, analyze reports and data, solve problems on the spot, and deliver top-notch guest experiences.

What You'll Do

Your daily tasks will include, but are not limited to:

• Guest check-ins and check-outs
• Billing and payment processing
• Reservation inquiries and bookings
• Gift shop and soda fountain sales
• Scheduling activity appointments
• Handling customer requests and questions
• General office duties and lobby upkeep
• Supporting day-of event operations
• Using our Property Management System (RDP)
• Using our Point of Sale System (Lightspeed)

What We're Looking For

This role is a great fit for college students pursuing Hospitality & Tourism Management or Business Management. We're looking for interns who are:

• Friendly, approachable, and professional
• Strong communicators with excellent people skills
• Quick learners who can retain and share important information
• Willing to work hard as part of a team - not just delegate

Extra Opportunities

Beyond your daily responsibilities, you'll also have the chance to collaborate with department heads on specialized projects. Depending on your interests, this may include Human Resources, Events, Reservations, Inventory, Scheduling, Bar & Beverages, and more.

Fair Hills Resort is a family vacation destination and special events venue. Owned and operated by the Kaldahl family since 1926, our beautiful lakeside resort and its accompanying properties offer a unique environment for events and vacations. Open seasonally from May through the end of September, Fair Hills hosts over 50 events each year and 10 weeks of all-inclusive family vacations. Fair Hills offers opportunities to gain experience in a variety of divisions across multiple industries, mainly pertaining to Hospitality, Business and Golf.
Fair Hills has a rich history and tradition rooted in music. One of the most well known events at the resort is the Hootenanny show on Tuesday nights. Performed by our very own staff, the Hootenanny is a favorite to all to be involved in or watch! We encourage all our staff to be involved in the Hootenanny as it is the longest running musical in the upper midwest and an integral way to bond with your fellow staff! Whether you are musically inclined or not, the Hootenanny is for everyone. Fair Hills also offers other talent outlets; Staff vs. Guest volleyball, Staff Talent Show, Karaoke, Yoga & Fitness Classes, etc. We love to showcase the talents and skills of the team!