Front Desk & Insurance Services Specialist

Poonam Walia - State Farm Agent; Riverside (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

Poonam Walia - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our Riverside office. You will greet customers in person and over the phone, route inquiries, and support daily operations with a friendly, customer-focused approach.

The ideal candidate is organized, detail-oriented, and comfortable discussing insurance options to help clients. Strong communication and computer skills are essential, along with a willingness to learn and grow within the agency.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Poonam Walia - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our Riverside office. You will greet customers in person and over the phone, route inquiries, and support daily operations with a friendly, customer-focused approach.

The ideal candidate is organized, detail-oriented, and comfortable discussing insurance options to help clients. Strong communication and computer skills are essential, along with a willingness to learn and grow within the agency.