Front Desk Host: Welcoming Guest Experiences

Pyramid Global Hospitality; Fort Wayne (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Pyramid Global Hospitality is looking for a Front Desk Agent at The Bradley in Fort Wayne, Indiana. You will warmly welcome guests, check them in and out, and be a source of local information and hotel services.

Your engaging personality and strong communication will help ensure a memorable stay. Responsibilities include handling guest requests, promoting hotel programs, maintaining accurate records, and collaborating with other departments to WOW guests.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren't quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Customer service

Communication skills

Computer skills

Guest relations

Education

High school diploma or equivalent

Tools

POS system

Job description

Pyramid Global Hospitality is looking for a Front Desk Agent at The Bradley in Fort Wayne, Indiana. You will warmly welcome guests, check them in and out, and be a source of local information and hotel services.

Your engaging personality and strong communication will help ensure a memorable stay. Responsibilities include handling guest requests, promoting hotel programs, maintaining accurate records, and collaborating with other departments to WOW guests.