Front Desk Host

Olema Lodge + Due West Restaurant; Point Reyes Station (CA); On-site; USD 36,000 - 54,000; Part time

Benefits offered by this job

Health benefits

401k retirement plan

Travel + dining discount

Milestone year bonus

Job summary

Olema Lodge + Due West Restaurant in California is seeking a Front Desk Host to welcome guests and manage check-in/check-out with warmth and professionalism.

You will be the first point of contact for guest inquiries via phone, email, and mail, and assist with reservations and concierge services to ensure a seamless stay. Flexible AM/PM availability, weekends and holidays, and strong English communication are essential.

Qualifications

• Flexible availability including mornings, afternoons, weekends and holidays.
• Strong communication and organizational skills.
• Proficiency in English for speaking, reading and writing with guests and colleagues.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Check in and check out hotel guests.
• Serve as the primary point of contact for guest communications via telephone, email, and mail/service.
• Assist with hotel reservations and concierge services.
• Greet guests with a gracious and professional demeanor and provide a warm welcome.
• Ensure balances are paid and keys are returned at checkout.

Skills

Flexible schedule

Customer service

Communication

English proficiency

Multitasking

Job description

Join our dynamic team as a Front Desk Host! Candidates must have flexible availability to work AM, PM, weekends and holidays.

We are excited to offer an outstanding opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. As a Front Desk Host, you will be the first point of contact for our valued guests, providing a warm and friendly welcome. With your vibrant personality and excellent communication skills, you will ensure a smooth check-in and check-out process, respond to inquiries, and address requests and concerns promptly and professionally. Your role as a Front Desk Host is crucial in shaping the overall guest experience, leaving a lasting impression and ensuring their visit is nothing short of extraordinary.

If you have a passion for delivering excellent service, enjoy working in a fast-paced environment, and possess strong communication and organizational skills, we invite you to join our team.

A LITTLE ABOUT US

Voted #1 Hotel in California in Condé Nast Reader's Choice Awards, Olema House features 24 comfortably chic rooms, 2 cottages, and a recently refurbished Tavern located adjacent to the one and only Point Reyes National Seashore Park. Due West Tavern and Market is a sophisticated modern tavern housed in a cozily refurbished, circa-1865 building. Due West Tavern houses a vibrant, recently remodeled market, Due West Market, featuring house-baked items and signature on-the-go picnic staples.

WHAT WOULD YOU DO AS A FRONT DESK HOST

As a Front Desk Host at our hotel, you will have the opportunity to provide exceptional guest service to our valued guests. The main responsibilities will include checking in and out hotel guests, serving as the primary point of contact for guest communications via telephone, email, and mail/message service, as well as assisting with hotel reservations and concierge services. In this role, you will be the face of our organization, greeting guests with a gracious and professional demeanor.

You will verify guests' registration information, collect any necessary additional information such as identification and length of stay, and handle payment transactions. Additionally, you will provide guests with their room keys and guide them to their rooms, ensuring their comfort and satisfaction. When guests check out, you will ensure that all balances are paid and that the room key is returned.

ARE YOU THE FRONT DESK HOST WE'RE LOOKING FOR?

To be successful as a Front Desk Host at our hotel, you will need to have strong attention to detail, ensuring that all assigned duties are performed with accuracy and follow-through. A courteous and cooperative demeanor is essential, as you will be interacting with guests, co-workers, and management on a daily basis.

Proficiency in English communication is crucial, as you will be responsible for speaking, reading, and writing in English to effectively communicate with guests and colleagues. Additionally, you should have good mathematical skills, enabling you to compute and manipulate calculations necessary for payment transactions and other tasks.

As a Front Desk Host, you will often work independently with minimal supervision. Therefore, self-motivation, organization, and the ability to prioritize and multitask are important qualities to possess. If you are someone who thrives in a fast-paced environment, possesses excellent communication skills, and enjoys providing exceptional guest service, we encourage you to apply for this position.

Olema Lodge + Due West Restaurant is a part of Mosaic Hotel Group; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20+ hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.

Palisades Hospitality offers the following benefits for eligible part time employees:

• Health: Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness and more!
• Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 21
• Perks: All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.