Front Desk Host

Miniluxe Inc; Boston (MA); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Competitive compensation

Retail Commission

Comprehensive health care plan

Paid Time Off

401k

Free Services & Retail Discounts

Flexible Schedules

Growth opportunities

Job summary

Miniluxe Inc is seeking a Front Desk Host in Boston, MA for a part-time role. You will drive guest satisfaction, manage check-ins, and support studio operations while promoting a premium, hygienic, and welcoming experience.

Ideal candidates have 1+ year in retail, spa/salon, or hospitality and a passion for making clients feel valued. The position emphasizes hospitality, teamwork, and revenue-conscious service in a fast-paced environment.

Qualifications

• 1+ years of experience in retail, spa/salon, or hospitality.
• Passion for delivering happiness and connecting with clients.
• Candidates without relevant experience need not apply.

Responsibilities

• Provide exceptional client service and hospitality.
• Support studio operations during each shift and balance client needs.
• Proactively resolve client issues with timely follow-up.
• Proficiently manage Zenoti bookings to drive revenue and schedule priorities.
• Maintain cleanliness and inventory controls across the studio.

Skills

Hospitality

Client service

Communication

Multitasking

Team player

Sales/retail

Tools

Zenoti booking system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Host

Class 2 - MA/RI Part Time 9586 Southend, Boston, MA, US

25 days ago Requisition ID: 1312

Salary Range: $17.00 To $22.00 Hourly

About MiniLuxe:

Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 3M services.

We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don't just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team

Position Overview:

MiniLuxe is hiring the Host position to support the client experience and studio operations to drive the highest level of hospitality, operational excellence, and consistency across our studios.

This role requires a passion for hospitality and 1+ years of experience in retail, spa/salon, or hospitality. This individual should find genuine passion in delivering happiness and connecting with clients. Candidates without relevant experience need not apply.

Key Responsibilities

Client Service/Hospitality:

• Exhibit a deep & natural passion for hospitality while exuding positivity while under pressure.
• Provide exceptional and meaningful service to clients.
• Build lasting relationships with new and loyal clientele.
• Supports the client experience and studio operations during each shift.
• Quickly and efficiently resolves client issues in the moment or with timely follow up.
• Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client/team member needs.

Team Culture & Support

• Ability to multi-task and prioritize to support the flow of clients and team.
• Displays a team player attitude- willing to jump in to help support the team of talent without being asked.

Business Driving:

• Accountable to driving studio daily/weekly/monthly revenue goals through retail knowledge, premium service selling/upgrading and schedule optimization.
• Process transaction/take payment for all retail/services rendered.
• Uphold the highest standards of cleanliness consistently throughout the day both on the studio floor and in the clean lab.
• Ensures inventory is regularly and accurately received and accounted for.
• Supports weekly/monthly inventory counts in studio.

Who You Are:

Outgoing, friendly, positive, and love to connect with people.

Excellent communication, verbal, and written skills

Reliable and punctual

Exceptional interpersonal, planning, and organizational skills

Highly motivated, results-oriented, and a self-starter

Ability to influence, motivate, and communicate cross functionally

Problem solver, able to navigate operational issues with resilience

Ability and willingness to travel to studios within the market

MiniLuxe is always leveling up our benefits package to provide what our team wants. This includes:

• Competitive compensation package
• Retail Commission
• Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
• Paid Time Off
• Retirement savings account aka 401k
• Free Services & Retail Discounts across our awesome non-toxic products
• Flexible Schedules
• Continued growth, development, and learning opportunities.