Front Desk Hospitality Agent, Downtown LA

Sonder Inc.; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming the hospitality experience. As a Front Desk Hospitality Agent, you will be the welcoming face of the brand, ensuring every guest enjoys a seamless and memorable stay. This role offers the chance to work in a dynamic environment where no two days are the same, and your contributions directly enhance guest satisfaction. If you thrive in fast-paced settings, possess a passion for service, and are eager to be part of a team that values diversity and inclusion, this opportunity is perfect for you. Embrace the chance to make a real difference in the world of hospitality!

Benefits

Competitive compensation

Generous stock plan

Medical, dental and vision insurance

Flexible vacation

Wellness and volunteering days

Annual free credits and discounts

Workplace flexibility

Qualifications

• Experience in hospitality or customer-facing roles is essential.
• Strong problem-solving skills and computer literacy are required.

Responsibilities

• Create exceptional first impressions and guide guests through their stay.
• Ensure cleanliness and organization of guest-facing areas.

Skills

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Flexibility

Computer Literacy

Teamwork

Education

High School Diploma or equivalent

Tools

Sonder App

Digital Communication Systems

Job description

Front Desk Hospitality Agent, Downtown LA

Apply remote type Market Based locations Los Angeles, CA time type Full time posted on Posted 5 Days Ago job requisition id JR102444

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

The Opportunity:

• Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
• Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
• Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
• Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
• Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
• Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required.
• Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
• In markets where applicable, you will also be required to set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP.

Who We Look For:

• Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
• Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
• Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests.
• Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
• Flexible schedule and open to working evenings, weekends, and holidays.
• Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
• Proficiency in languages other than English is an asset.
• This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
• This role requires reliable transportation and willingness to travel between properties on a daily basis when working.

Hourly Pay Rate: $20.50 per hour plus benefits and perks

Benefits

• Competitive compensation
• Generous stock plan
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders
• Workplace flexibility (for remote-specified positions only)

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.