Front Desk - Guest Services Representative - Riverwind Hotel - Riverwind Casino (38650)

Traditions Hospitality Group; Norman (OK); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team at a leading hospitality group as a Guest Services Representative. You'll play a key role in creating memorable experiences for guests, ensuring they receive exceptional service from the moment they arrive. This part-time position offers flexibility with evening and weekend shifts, perfect for those looking to balance work and personal commitments. With opportunities for growth and a supportive environment, you will thrive while contributing to a culture of excellence and hospitality. If you're passionate about customer service and enjoy working in a fast-paced setting, this is the perfect opportunity for you!

Benefits

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Assistance Program

Daily Pay

Employee Recognition Programs

Qualifications

• Must be at least 18 years of age and pass a background check.
• Friendly and outgoing personality with excellent customer service skills.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out.
• Handle guest inquiries, requests, and complaints promptly.

Skills

Customer Service

Communication Skills

Multitasking

Problem Solving

Education

High School Diploma

Job description

Join to apply for the Front Desk - Guest Services Representative - Riverwind Hotel - Riverwind Casino (38650) role at Traditions Hospitality Group

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Join to apply for the Front Desk - Guest Services Representative - Riverwind Hotel - Riverwind Casino (38650) role at Traditions Hospitality Group

Traditions Hospitality Group provided pay range

This range is provided by Traditions Hospitality Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.00/hr - $16.00/hr

Job Details

Job Location: Riverwind Hotel - Norman, OK

Position Type: Part Time

Salary Range: $14.00 - $16.00 Hourly

Job Shift: Evenings & Weekends

Job Category: Hospitality - Hotel

Description

Embark on a rewarding journey with us! Join our family and shape unforgettable experiences for our guests.

Guest Services Representative

As a Guest Services Representative at Traditions Hospitality Group, you'll be an integral part of our hotel establishment, ensuring that guests receive exceptional service from the moment they arrive. Your friendly demeanor, attention to detail, and dedication to guest satisfaction will contribute to creating memorable experiences for our guests.

Essential Functions And Responsibilities

• Greet guests upon arrival and assist with check-in/check-out procedures.
• Provide information about hotel amenities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Process reservations, cancellations, and modifications accurately.
• Ensure the cleanliness and tidiness of the lobby and guest areas.
• Maintain knowledge of hotel policies, procedures, and safety protocols.
• Assist guests with luggage and transportation arrangements as needed.
• Collaborate with other hotel departments to fulfill guest requests and resolve issues.
• Adhere to established security and emergency procedures.
  
  

Required Qualifications

• Must be at least 18 years of age.
• Must be able to pass a background check.
• Presentation and uniform must adhere to established standards at all times, maintaining a polished and professional appearance.
• Friendly and outgoing personality with excellent customer service skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Ability to work in a fast-paced environment and multitask effectively, prioritizing tasks based on guest needs and operational requirements.
• Flexibility to work varying shifts, including nights, weekends, and holidays.
  
  

What's in it for you?

We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating.

Employee Benefits

• Now Offering Daily Pay!
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Life Insurance
• Disability Insurance
• Teladoc for Part-Time Employees
• Employee Assistance Program
• Paid Time Off
• Employee Appreciation & Recognition Programs
• Anniversary & Birthday Programs
• Award Co.
• Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
• Referral bonuses for bringing new members to our team.
  
  

OUR MISSION: "Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time."

EEO

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Restaurants

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