Front Desk Guest Services Pro - Las Vegas

Windsor Hospitality; Las Vegas (NV); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life & DI

401(k) & Roth 401(k) Plans

Employee Assistance Program (EAP)

Career Growth Opportunities

Paid Time Off (PTO)

Paid Sick Leave

Exclusive Employee Hotel Discounts

Complimentary On-Shift Meals

Recognition & Rewards Program

Job summary

Windsor Hospitality is seeking a Guest Service Agent at Embassy Suites by Hilton Convention Center in Las Vegas, NV. You will welcome guests, handle check-ins and check-outs, answer questions, resolve concerns, and process payments, ensuring a smooth arrival and departure experience.

This role requires a friendly, professional demeanor and the ability to coordinate with housekeeping, bell, and other hotel departments.

Responsibilities

• Greet guests at the Front Desk with a warm, welcoming attitude and provide outstanding customer service throughout their interaction.
• Issue room keys and provide escort instructions to the Bell Person or directly to the guest as appropriate.
• Date-stamp, sort, and rack incoming mail and messages.
• Check guests in and out efficiently, ensuring accurate information is collected, recorded, and processed in the property management system.
• Transmit and receive messages using hotel communication equipment including telephone, fax, and switchboard.
• Receive and process advance registration payments as needed.
• Provide guests with knowledgeable information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and professionally; resolve issues to ensure guest satisfaction.

Skills

Clear communication

Active listening

Judgment and hotel knowledge

Dexterity

Interpersonal skills

Flexibility

Attention to detail

Job description

Windsor Hospitality is seeking a Guest Service Agent at Embassy Suites by Hilton Convention Center in Las Vegas, NV. You will welcome guests, handle check-ins and check-outs, answer questions, resolve concerns, and process payments, ensuring a smooth arrival and departure experience.

This role requires a friendly, professional demeanor and the ability to coordinate with housekeeping, bell, and other hotel departments.