Front Desk/Guest Services - Delafield Hotel

Geronimo Hospitality Group; Delafield (WI); On-site; USD 40,116,000 - 57,308,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group's Delafield Hotel is seeking a Guest Services Representative to welcome guests, check them in, and ensure a memorable stay across our boutique property. You'll handle arrivals/departures, coordinate room assignments, address guest concerns, and collaborate with hotel teams to deliver exceptional service.

This flexible role requires excellent communication and a friendly, professional attitude.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and professional attitude.
• Ability to use a variety of computer applications.
• Previous customer service experience preferred.

Responsibilities

• Process guest arrivals and departures, including payments.
• Coordinate room assignments and pre-arrivals.
• Address guests' concerns and requests for information.
• Assist with the check-in and check-out of groups and tours.
• Support other departments as required.
• Handle and store luggage.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Conflict management

Computer skills

Education

High school diploma or equivalent

Tools

Computer applications

Job description

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

DELAFIELD HOTEL

As one of Wisconsin’s most celebrated boutique properties, The Delafield Hotel is an enchanting host for weddings, business meetings and romantic getaways. It delivers the seclusion that a downtown metropolis hotel can’t and a classic appeal that a national chain won’t.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here-use to build the future, make an impact, and continuously improve the guest experience.

Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet many new people.

WHAT YOUR DAY WILL LOOK LIKE

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required
• Perform other duties as assigned

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Requirements

WHAT IT TAKES TO SUCCEED

• You have a high school diploma or equivalent
• You have excellent communication skills and a professional attitude
• You have effective conflict management and decision making abilities
• You have the ability to use a variety of computer applications

YOU’LL STAND OUT IF YOU BRING

• You have previous experience in customer service

This position is subject to irregular hours to include late nights, weekends and holidays.

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.