Front Desk - Guest Service Agent (FT & PT) - Luxury Hotel

Noble House Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk - Guest Service Agent to join their vibrant team at a stunning beachfront resort. This role involves welcoming guests, managing reservations, and ensuring an unforgettable experience for all visitors. The ideal candidate will have a knack for interpersonal communication and sales, along with a strong commitment to providing exceptional service. With a focus on creating a positive environment, this position offers a chance to thrive in a fun and dynamic workplace while enjoying numerous employee benefits. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you!

Benefits

401K with matching

Paid time off

Health insurance

Employee discounts

Free meal during shift

Recognition programs

Incentive programs

Referral programs

Growth opportunities

Qualifications

• 1-3 years experience as a Front Desk Agent or similar role is required.
• Excellent interpersonal and sales-related skills are a must.

Responsibilities

• Perform check-in and check-out tasks and manage reservations.
• Provide information about the hotel and respond to client complaints.

Skills

Interpersonal skills

Sales skills

Communication skills

Data analysis

Computational ability

Education

High school diploma or equivalent

Tools

Reservation management software

Computer systems

Job description

Description

Ready to work and have fun on Fort Lauderdale Beach?

We are excited that you are considering joining Pelican Grand Beach Resort!

Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! The Pelican Grand Beach Resort in Ft. Lauderdale Beach is looking for a Front Desk - Guest Service Agent.

We are a very diverse team with a ton of personality! Come play with us!

SUMMARY

At THE PELICAN GRAND BEACH RESORT, we passionately strive to be the best and create excellence in everything we do. More than a slogan, we empower our employees to make positive impacts BY providing genuine service, the relationships we build with our guests and creating unforgettable experiences.

The Front Desk Guest Service Agent will:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Post all charges without delay and update the folio

At Pelican, we often celebrate our employees’ accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family.

We also offer AWESOME benefits such as:

• 401K (and 401K matching)
• Paid time off
• Insurance to include health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet, and short-term disability
• HUGE employee discounts
• Multiple parking options
• One free meal during your shift
• Many recognition programs
• Incentive programs
• Referral programs
• Growth opportunities

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Requirements

The individual must possess the following knowledge, skills, and abilities. Must also be able to explain and demonstrate that he or she can perform these essential functions of the job.

• 1-3 years experience as a Front Desk Agent at a hotel &/or similar role a MUST.
• Must have a working knowledge of types of room set-ups, capacities, relation to type of event, etc.
• Must have excellent interpersonal and sales-related skills.
• Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer.
• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Must possess computational ability.
• Must be able to pass a background check.
• Must be legally eligible to work in the United States.

Physical Requirements

• Must be able to stand up 6-10 hours a day