Front Desk Guest Group Coordinator

Pinebrook; East Stroudsburg (Monroe County); On-site; USD 21,000 - 23,000; Full time

Job summary

Pinebrook, located within Spruce Lake Ministries, seeks a Guest Group Coordinator to manage front desk guest services and create a customized guest experience. You will coordinate details with guests, campers, and group leaders while promoting the value of a retreat experience.

Cross-training at Pinebrook and Spruce Lake is included. The role requires hospitality gifting, clear phone/email communication, and attention to detail in preparing documents and reports.

Qualifications

• Giftedness in hospitality and a heart for ministry.
• Good interpersonal skills and telephone presence.
• Ability to communicate clearly by phone and email.
• Attention to detail & accuracy in preparing documents & reports.
• Computer literacy, including knowledge of MS Office and reservation databases.
• Informal, neat, conservative, professional attire, appropriate for greeting the public.
• Bachelor's degree preferred or equivalent training or experience.

Responsibilities

• Provide front desk guest services and showcase Christian hospitality.
• Coordinate communication with guests, seasonal campers, and group leaders.
• Document and disseminate required information to directors, managers, and designees.
• Engage in cross-training at Pinebrook and Spruce Lake locations.
• Support event planning and maintain guest experience quality.

Skills

Hospitality mindset

Interpersonal communication

Phone & email communication

Attention to detail

MS Office & reservation databases

Professional appearance

Education

Bachelor's degree preferred

Tools

MS Office

Reservation databases

Job description

Spruce Lake Ministries encourages persons from a variety of traditions to a deeper faith in God through Jesus Christ. In this peaceful setting in the heart of the Pocono Mountains in northeastern Pennsylvania, Spruce Lake and Pinebrook provide Christian church, family and corporate groups with lodging, meeting spaces and meals for their next event or retreat. Spruce Lake also hosts summer camps, programmatic retreats, and outdoor education programs throughout the year.

Do you enjoy organizing details for small or large group events? Consider joining our Guest Service Team.

The Guest Group Coordinator is responsible for communicating with individual guests, seasonal campers, and guest group leaders, securing, documenting, and disseminating required information to directors, managers and/or their designee. The Guest Group Coordinator (GGC) is a member of the cross-location guest service team and is responsible for providing front desk guest services, showing Christian hospitality and focusing on a customized guest experience while actively promoting the value of a retreat experience. The GGC will engage in cross training at both Pinebrook and Spruce Lake locations.

Prerequisites

• Growing personal relationship with Jesus Christ


• Must affirm, live and model Spruce Lake Ministries mission, vision, statement of faith and core values.


• Conducts him/herself in a manner that is above reproach.


• Must be responsible, industrious, hospitable, and enthusiastic.


• Availability for rotating day, evening, weekend & holiday schedules.

Qualifications

• Giftedness in hospitality and a heart for ministry.


• Good interpersonal skills and telephone presence.


• Ability to communicate clearly by phone and email.


• Attention to detail & accuracy in preparing documents & reports.


• Computer literacy, including knowledge of MS Office and reservation databases.


• Informal, neat, conservative, professional attire, appropriate for greeting the public.


• Bachelor's degree preferred or equivalent training or experience.


• Bi-lingual is preferred.

Physical Requirements

Ability to sit or stand at desk or counter for long periods of time, lift 35 lbs., perform repetitive motions with arms, wrists, shoulders.

Spruce Lake Ministries, Pinebrook or Spruce Lake, does not currently hire anyone who is not authorized to work in the US, nor are we able to sponsor international employees or volunteers.

At the employer's expense, all employment hires are contingent upon completion of FBI Criminal Background fingerprint clearance, PA Child Abuse Clearance and PA Criminal History Clearance.

AI - We recognize that AI tools like ChatGPT and others can be powerful tools when used thoughtfully and ethically. However, for this application and hiring process, we ask that you do not use AI tools to write your responses on this form or future correspondence. We are interested in hearing directly from you and your unique perspectives and experiences. Responses that appear to be generated or heavily influenced by AI may disqualify your application from consideration.

Salary: $15.45 - $16.50 per hour