Front Desk - Guest Experience Specialist (Full-Time) Hacienda Hotel Old Town by Best Western Plus

WS Management Inc.; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join the dynamic team at the Hacienda Hotel Old Town as a Front Desk - Guest Experience Specialist. In this role, you will be the first point of contact for guests, providing exceptional service. With responsibilities ranging from check-ins to maintaining a welcoming lobby atmosphere, this position seeks individuals eager to enhance guest experiences in a beautiful setting.

Benefits

Competitive pay

Benefits for eligible team members

Opportunities for advancement

Training and skill development

WS Management perks

Qualifications

• Previous front desk, hospitality, or customer service experience preferred.
• Strong verbal communication and computer skills.
• Bilingual (Spanish/English) is a plus.

Responsibilities

• Greet and check guests in and out with warmth and professionalism.
• Process payments, verify IDs, and manage reservations with accuracy.
• Respond to guest requests, concerns, and complaints in a helpful, timely manner.

Skills

Verbal communication

Customer service

Positive attitude

Job description

Front Desk - Guest Experience Specialist (Full-Time) Hacienda Hotel Old Town by Best Western Plus

Join to apply for the Front Desk - Guest Experience Specialist (Full-Time) Hacienda Hotel Old Town by Best Western Plus role at WS Management Inc.

Front Desk - Guest Experience Specialist (Full-Time) Hacienda Hotel Old Town by Best Western Plus

2 days ago Be among the first 25 applicants

Join to apply for the Front Desk - Guest Experience Specialist (Full-Time) Hacienda Hotel Old Town by Best Western Plus role at WS Management Inc.

Get AI-powered advice on this job and more exclusive features.

About Us

The Hacienda Hotel - Best Western Plus Old Town is a charming 200-room, multi-building property located in the heart of San Diego's historic Old Town. Spanning 4.5 beautifully landscaped acres, our hotel features nine unique buildings, three versatile meeting rooms, a relaxing pool, and a restaurant with stunning views of the city skyline. As the newest member of the WS Management family, we are passionate about elevating guest experiences through innovation, hospitality, and excellence in service.

About Us

The Hacienda Hotel - Best Western Plus Old Town is a charming 200-room, multi-building property located in the heart of San Diego's historic Old Town. Spanning 4.5 beautifully landscaped acres, our hotel features nine unique buildings, three versatile meeting rooms, a relaxing pool, and a restaurant with stunning views of the city skyline. As the newest member of the WS Management family, we are passionate about elevating guest experiences through innovation, hospitality, and excellence in service.

Position Overview

We're looking for a friendly, professional, and detail-oriented Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you'll be the face of the Hacienda Hotel-welcoming travelers, answering questions, handling check-ins/outs, and creating memorable experiences. In addition to guest interactions, you'll help keep your assigned building (including lobby and front desk areas) clean, tidy, and inviting at all times.

This role is ideal for someone who thrives in a guest-facing role, takes pride in their workspace, and enjoys being part of a close-knit team dedicated to service and excellence.

Key Responsibilities

Greet and check guests in and out with warmth and professionalism.

Process payments, verify IDs, and manage reservations with accuracy.

Assist guests with questions about the hotel, local attractions, and services.

Respond to guest requests, concerns, and complaints in a helpful, timely manner.

Maintain the front desk, lobby, and assigned department building in a clean and welcoming condition throughout your shift.

Partner with housekeeping and other departments to ensure rooms and public spaces are guest-ready.

Accurately complete shift reports and communicate important handoff details.

Support fellow team members and maintain a positive team environment.

Qualifications

Previous front desk, hospitality, or customer service experience preferred.

Strong verbal communication and computer skills.

Positive attitude with a guest-first mindset.

Comfortable standing for long periods and lifting light items (up to 30 lbs).

Flexible availability, including weekends and holidays.

Bilingual (Spanish/English) a plus, but not required.

Why Join Us

Be part of a transformative phase at an iconic Old Town hotel.

Work in a beautiful and historic setting with a passionate team.

Competitive pay, benefits for eligible team members, and opportunities for advancement.

Access to training, cross-functional skill development, and WS Management perks.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

Referrals increase your chances of interviewing at WS Management Inc. by 2x

Sign in to set job alerts for “Front Desk Staff” roles.

Office Assistant / Front Desk Reception (on-site)

Office Assistant/Receptionist/Cashier $16-$18 based on experience

Core Crew (Front Desk & Sales) - La Jolla, CA

Front Desk Coordinator Lead - Plastic Surgery - 133674

Front Desk Coordinator - Surgery - 133898

Front Desk Associate (Swing/Overnight Shifts) - Savina

Driver/Front Desk Hybrid position(Full-Time) at the Hacienda Hotel Old Town by Best Western Plus

Pet Care Technician / Front Desk Associate

RECEPCIONISTA DE UNIDADES CWS ABC TIJUANA

Part time Cashier/Receptionist/Office-Toyota of Poway (15481)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.