Front Desk Full-Time Associate

Planet Fitness; Toccoa (GA); On-site; USD 27,000 - 38,000; Full time

Job summary

Planet Fitness in the United States is seeking a Front Desk Associate to warmly welcome members and guests, handle check‑ins and basic billing, and keep the front area clean and organized. The role emphasizes friendly, professional service and a helpful attitude in a busy gym environment.

You will assist with membership questions, provide information about services, and work with staff to maintain a safe, welcoming club, including evenings and weekends.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• High school diploma or equivalent.
• Ability to work in a fast-paced environment and flexible hours.
• Evenings and weekends availability.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Check-in members and handle basic membership transactions.
• Maintain a clean and welcoming front desk area.
• Assist with inquiries about memberships and services.
• Help direct members to resources and services.
• Collaborate with team to ensure a safe, well‑presented club.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Flexibility

Positive attitude

Education

High school diploma or equivalent

Tools

POS software

Job description

Job Details

Location: Toccoa, GA 30577
Position Type: Full Time

About Planet Fitness

At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgment‑free environment. We are one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, with over 2,400 clubs and growing. The PF family is built on a culture of support and community, and we aim to create member experiences that consistently exceed expectations.

Position Summary

As a Front Desk Associate, you will be the first point of contact for members and guests, delivering exceptional customer service and maintaining a clean, welcoming, and organized club environment.

Key Responsibilities

• Customer Service: Greet members and guests in a friendly and professional manner, ensuring that everyone feels welcome and valued.
• Member Support: Assist members with inquiries about membership options, policies, and gym services. Help with equipment usage and direct members to the right resources.
• Administrative Tasks: Check‑in members, handle membership‑related transactions (billing, renewals), and maintain an organized front desk area.
• Facility Presentation: Ensure that the front desk and surrounding areas remain tidy and that locker rooms and bathrooms are clean, stocked, and well‑presented throughout the day.
• Promote Membership Sales: Educate potential members about the benefits of joining Planet Fitness and encourage sign‑ups for memberships, personal training, and other services.
• Team Collaboration: Work with fellow team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast‑paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.