Front Desk Customer Service Specialist - Milwaukee, WI (Onsite)

Gainwell Technologies; Milwaukee (WI); On-site; USD 30,000 - 44,000; Full time

Job summary

An established industry leader is seeking dedicated individuals to join their mission of improving healthcare solutions. This role offers a unique opportunity to contribute to meaningful projects while enjoying flexible hours and a supportive work environment. Candidates will engage in essential clerical functions, ensuring accuracy in document processing and data management. With a focus on career development and work-life balance, this position is ideal for those looking to grow in a dynamic and inclusive workplace. Join a team that values collaboration and innovation, and make a real impact in the healthcare sector.

Benefits

Flexible Vacation Policy

401(k) Employer Match

Comprehensive Health Benefits

Educational Assistance

Leadership Development Academies

Technical Development Academies

Qualifications

• 2+ years of clerical or processing experience in a fast-paced environment.
• Proficient in using personal computers and business solutions software.

Responsibilities

• Verify and audit documents for accuracy and prepare batches for data entry.
• Process transactions and handle confidential data according to policies.

Skills

Clerical Skills

Data Entry

Interpersonal Skills

Organization Skills

Multi-tasking

Education

High School Diploma or G.E.D.

Tools

Business Solutions Software

Office Equipment (Photocopiers, Printers, Faxes)

Job description

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Date: Jan 23, 2025

Location:

Milwaukee, WI, US, 53218

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

Your role in our mission

Essential Job Functions

• Verifies and audits documents to ensure accuracy. Checks numerical data against input or reports. Prepares document batches for data entry and imaging.
• Responds to written inquiries such as correspondence.
• Photocopies and files reports and documents. Types forms or labels as required.
• Processes and tracks a variety of forms and/or mail. Processes transactions to ensure efficient and accurate processing of data.
• Interprets, audits, and reconciles reports for accuracy or completeness. Prepares and maintains reports for management and clients.
• Accumulates and verifies data in order to process vouchers and produce billings or other forms and documents.
• Expedites in-house processing of checks, invoices and/or other transactions; performs additional follow-up when necessary to meet client standards and service level agreements.
• Handles company confidential data according to policy and guidelines.

Basic Qualifications

• High school diploma or G.E.D.
• Two or more years of clerical, processing, or cashiering experience
• Experience working with personal computers, ten key and typing skills
• Experience working with office equipment such as photocopiers, printers and faxes
• Experience working with business solutions software
• Experience working with client company product and/or services

Other Qualifications

• Personal computer and business solutions software skills
• Interpersonal skills for answering telephones and employee interaction
• Organization skills to balance and prioritize work
• Ability to multi-task
• Ability to work independently and as part of a team

What we're looking for

What you should expect in this role

The pay range for this position is $30,500.00-$43,500.00 per year; however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.