Front Desk / Customer Service Representative

Goldfish Swim School; Shoreline (WA); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a vibrant and rapidly growing franchise as a Front Desk Customer Service Representative, where you can make a difference in children's lives while enjoying a fun work environment. This role involves promoting quality customer service, processing registrations, and being the first point of contact for families. With flexible hours and leadership opportunities, you'll gain valuable experience in a supportive atmosphere that celebrates your contributions. If you are passionate about working with children and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Leadership Opportunities

Flexible Hours

Competitive Pay

Valuable Work Experience

Social Opportunities

Future References and Referrals

Qualifications

• Minimum of two years in customer service or administrative roles.
• Proficiency in Word, Excel, and other software.

Responsibilities

• Process student registrations and manage inquiries professionally.
• Greet parents and students, ensuring a positive first impression.
• Maintain cleanliness of front desk and surrounding areas.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Customer Service Techniques

Education

High School Diploma or GED

Some College Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Opportunity: Front Desk Customer Service Representative at Goldfish Swim School

Are you looking for a fun and rewarding gig? Goldfish Swim School, a rapidly growing and award-winning franchise, offers an exciting opportunity to gain real job experience while making a difference. We are passionate about changing lives and helping children reach their goals. Join us and enjoy a vibrant work environment where we wear flip flops, work in a 90-degree pool, and celebrate our employees with shout awards, gift cards, and social events.

Benefits include:

• Leadership opportunities
• Flexible hours suitable for students and extra hours
• Competitive pay
• Valuable work experience
• Social opportunities
• Future references and referrals

Requirements:

• Ability to work effectively with children
• Strong interpersonal, communication, and organizational skills

Position Details:

Title: Front Desk Customer Service Representative

Reports to: General Manager/Sales & Service Manager

FLSA Status: Non-Exempt

Summary: Promote quality customer service by processing sales and registration transactions. Serve as the first point of contact for customers, representing a positive image of Goldfish Swim School.

Key Duties and Responsibilities:

1. Answer phones, respond to inquiries, and direct calls professionally.
2. Process student registrations using effective sales and customer service techniques.
3. Schedule and manage birthday and pool parties, supervising staff accordingly.
4. Resolve customer concerns and complaints professionally.
5. Assist with merchandise and vending purchases.
6. Greet parents and students at the front desk.
7. Check in students using the attendance system.
8. Maintain cleanliness of the front desk, Snack Shack, changing areas, restrooms, and observation area.
9. Monitor Snack Shack and guide staff as needed.
10. Respond promptly to voicemail and email correspondence.
11. Update promotional displays and literature regularly.
12. Provide administrative support to management when needed.
13. Make collection calls to resolve account issues.
14. Prepare daily student lesson schedules for instructors and staff.
15. Enforce safety rules and administer first aid when necessary.
16. Perform additional duties as assigned.

Education and Experience: High school diploma or GED required; some college preferred. Minimum of two years in customer service or administrative roles. Proficiency in Word, Excel, and other software.

Certifications: CPR, First Aid, and AED certifications required.

Work Environment: Exposure to heat and humidity occasionally; moderate noise levels.