Front Desk / Cross-Trained Dental Assistant (DC Licensed)

Shaw Family Dentistry PLLC; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Job summary

Shaw Family Dentistry PLLC is looking for an enthusiastic Front Desk / Cross-Trained Dental Assistant to join our team in NW Washington, DC. This role primarily involves front desk duties along with hygiene assistance on Fridays.

Qualified candidates will hold a valid Dental Assistant license and have at least one year of front desk experience. Responsibilities include patient check-in/out, appointment scheduling, and insurance verification, while also assisting with patient care during hygiene appointments.

.

Qualifications

• Minimum 1 year of dental front desk experience.
• Experience with PPO insurance verification and breakdowns.
• Knowledge of dental insurance billing and claims.

Responsibilities

• Greeting and checking patients in and out.
• Scheduling appointments and managing the daily schedule.
• Verifying insurance eligibility and obtaining benefit breakdowns.
• Assisting the hygienist with patient care.

Skills

Excellent communication skills

Customer service skills

Organizational abilities

Multitasking abilities

Education

Active Dental Assistant License in Washington, DC

Job description

Overview

We are seeking an enthusiastic and reliable Front Desk / Cross‑Trained Dental Assistant to join our growing dental team in NW Washington, DC. This role is primarily front desk with hygiene assistance on Fridays. Candidates must hold a valid Dental Assistant license in Washington, DC.

Schedule

• Monday
• Wednesday
• Thursday
• Friday (Hygiene Assistant – Back Office)
• One Saturday per month

Responsibilities

• Front Desk responsibilities:
  • Greeting and checking patients in and out
  • Scheduling appointments and managing the daily schedule
  • Verifying insurance eligibility and obtaining benefit breakdowns
  • Working with PPO insurance plans
  • Collecting patient co‑payments and balances
  • Creating, reviewing, and presenting treatment plans
  • Submitting and tracking insurance claims
  • Running and following up on outstanding insurance claims
  • Managing aspects of Revenue Cycle Management
  • Maximizing patient insurance benefits and financial coordination
  • Maintaining accurate patient records
• Clinical support responsibilities (Fridays):
  • Assisting the hygienist with patient care
  • Preparing and turning over treatment rooms
  • Maintaining sterilization and infection control protocols
  • Supporting overall clinical workflow

Qualifications

• Active Dental Assistant License in Washington, DC (Required)
• Minimum 1 year of dental front desk experience
• Experience with PPO insurance verification and breakdowns
• Knowledge of dental insurance billing and claims
• Strong understanding of dental office revenue cycle processes
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Team‑oriented with a positive attitude

What We’re Looking For

• Friendly, professional demeanor
• Strong attention to detail
• Ability to thrive in a fast‑paced dental environment
• Willingness to cross‑train and support both front and back office