Front Desk Counselor (Overnight)

PCMH; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Counselor to provide essential support and crisis intervention for residents. In this pivotal role, you will ensure the safety and security of the facility, deliver outstanding customer service, and utilize effective de-escalation techniques. Your responsibilities will include monitoring the environment, conducting inspections, and maintaining accurate client records. This position offers a unique opportunity to make a meaningful impact in a residential mental health setting, where your skills in communication and crisis management will be invaluable. Join a compassionate team committed to enhancing the well-being of individuals in need.

Qualifications

• High School Diploma required; college degree in mental health desired.
• Minimum one year experience as a counselor in a residential setting.

Responsibilities

• Provide supportive counseling and crisis intervention for residents.
• Monitor safety, document activities, and conduct inspections.
• Respond to resident situations and manage crises effectively.

Skills

Customer Service Skills

Interpersonal Skills

Oral Communication

Written Communication

Time Management

Judgment

Crisis Management

Conflict Resolution

Education

High School Diploma

College Degree in Mental Health

Tools

Microsoft Office

Foothold AWARDS

CPR/First Aid

Job description

Job Details Job Location: 516 West 50th Street Residence - New York, NY Position Type: Full Time Education Level: High School Salary Range: $19.06 - $19.06 Hourly

JOB SCOPE: The Front Desk Counselor provides supportive counseling and crisis intervention as required by individual residents. Major areas of responsibility include monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises.

ESSENTIAL FUNCTIONS:

1. Maintain the environment of the facility safely and securely, including monitoring video surveillance cameras and conducting hourly building walk-throughs to assess the physical environment, and ensure the well-being of residents.
2. Document significant building activities and events in the Communication Logbook.
3. Perform light maintenance and housekeeping skills, such as picking up or emptying garbage, mopping up spills, shoveling snow, etc.
4. Ensure all resident visitors provide identification and sign in the Visitor Log.
5. Conduct monthly fire drills.
6. Assess and respond to resident situations, including the utilization of de-escalation techniques.
7. Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in the program log, incident reports, and on appropriate forms in a timely manner.
8. Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.
9. Maintain accurate client case records, including writing progress notes and creating service plans, when needed, and as promulgated in PCMH Policies and Procedures.
10. Conduct apartment inspections and provide support to clients with regard to daily living skills.
11. Escort clients in the community to medical, benefit, or other pertinent appointments.
12. Participate in residential staff meetings.
13. Remain on site until relief staff arrive.
14. Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
15. Perform other duties, consistent with the goals and objectives of the program, as assigned by the Program Director or Regional Director for Residential Services.

KNOWLEDGE:

• Microsoft Office
• Foothold AWARDS
• CPR/First Aid

SKILLS AND ABILITIES:

• Strong customer service skills
• Excellent interpersonal skills and ability to relate to residents.
• Strong oral and written communication skills
• Ability to effectively manage time
• Good judgment
• Ability to appropriately assess and respond to situations, including ability to de-escalate residents
• Ability to remain calm and focused in emergency situations
• Ability to work effectively with others and demonstrate conflict resolution skills

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent is required; college degree or 2 years of college in a mental health field desired.
• Minimum one year experience working as a counselor in a residential, mental health or related setting.