Front Desk - Cosmetic Surgery Center (Training Provided!) New WI - Green Bay

Sono Bello; Green Bay (WI); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401K

EAP

PTO

Paid Holidays

Job summary

Sono Bello in Green Bay is seeking a dynamic Consult Experience Specialist (CES) to be the first point of contact for patients. You will ensure an exceptional experience from start to finish and thrive in a fast-paced aesthetic setting.

As a front-desk ambassador, you’ll greet clients, manage appointments, process payments, and support Sales Consultants while delivering professional, courteous service. Training provided and opportunities for growth are available.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
• Excellent verbal and written communication with strong interpersonal abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with computer systems and Microsoft Office.

Responsibilities

• Greet patients warmly and verify appointments for a seamless office introduction.
• Provide exceptional customer service throughout the patient journey.
• Support Sales Consultants by facilitating consultations and handling administrative tasks.
• Schedule appointments, process payments, and prepare deposits to ensure efficiency.
• Assist with patient inquiries and follow-ups pre- and post-operative.
• Prepare quotes and consent forms to support cross-selling of services.

Skills

Communication

Verbal communication

Interpersonal skills

Multitasking

Microsoft Office

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Front Desk - Cosmetic Surgery Center (Training Provided!)

WI - Green Bay

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics to join our team. As the first point of contact for patients, the CES ensures an exceptional experience from start to finish. This high-energy, adaptable role is perfect for someone who thrives in a fast-paced environment and is passionate about aesthetics.

Key Responsibilities:

Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.

Provide exceptional customer service throughout the patient's journey, maintaining a professional and positive demeanor.

Support Sales Consultants by facilitating consultations and assisting with administrative tasks.

Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.

Collaborate with team members to identify patient success stories for online endorsements.

Assist with patient inquiries and follow-ups, both pre- and post-operative.

Support cross-selling of additional services by preparing quotes and consent forms, as needed.

Required Qualifications:

High school diploma or equivalent; bachelor's degree preferred.

Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.

Excellent verbal and written communication skills with strong interpersonal abilities.

Ability to multitask and prioritize effectively in a fast-paced environment.

Proficiency with computer systems and software, including Microsoft Office.

Knowledge of medical terminology and procedures (preferred but not required).

Professional demeanor and commitment to providing exceptional client experience.

At Sono Bello, we value our team members as the key to our success. We offer:

Base salary: $45,000 with bonus and overtime potential, for a total earning range of $45,000 - $57,000 OTE.

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Sono Bello's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.