Front Desk Coordinator - Urology

Paycom; Glendale (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Paycom in Glendale, AZ is seeking a front desk/medical office clerk to greet patients, schedule appointments, and handle in-person and call-based inquiries. You will maintain accurate demographic and insurance data and coordinate with clinicians to meet patient needs.

The role requires professionalism, meticulous record-keeping, and the ability to travel between multiple locations as needed. Day shifts and in-office work are typical responsibilities.

Responsibilities

• Greet callers and in-office patients warmly and provide courteous service.
• Serve as the first point of contact for patients at the practice.
• Use sound judgement handling calls and in-person interactions with sensitive medical information.
• Answer calls within three-four rings.
• Update demographics and insurance information when scheduling or checking in patients.
• Confirm, cancel, reschedule, and update patient appointments as requested.
• Use the EMR system to match clinician availability with patient needs.
• Schedule appointments accurately based on clinic guidelines.
• Maintain and update scheduling systems for accurate patient records.
• Communicate with providers and staff about patient concerns; consult with the office manager on system issues.
• Process requests from other medical offices (faxing records, etc.).
• Address patient concerns promptly and effectively.
• Provide courteous customer service to patients.
• Perform other clerical duties as assigned by the office manager/administrator.
• Some travel required between multiple locations.

Job description

Job Details

Job Location: AUUA Glendale Union Hills - Glendale, AZ 85308

Position Type: Full Time

Job Shift: Day

Responsibilities

• 1. Greet callers and in-office patients warmly and provide courteous service.
• 2. Understand the responsibility of serving as the first point of contact for patients at our practice.
• 3. Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
• 4. Answers calls within three-four rings.
• 5. When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
• 6. Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.
• 7. Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
• 8. Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• 9. Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• 10. Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
• 11. Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• 12. Address patient concerns efficiently and effectively.
• 13. Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• 14. Other clerical duties as assigned by the office manager/administrator.
• 15. Some travel required between multiple locations.