Front Desk Coordinator - Thornton

The Joint Corp.; Thornton (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health

Vision

Dental

Life

Short-Term Disability

Long-Term Disability

Job summary

The Joint Corp. in Thornton, CO is seeking a Wellness Coordinator to join our fast-paced retail healthcare team.

This full-time role focuses on front desk operations, patient check-in, and driving membership sales by presenting wellness plans and building relationships with patients. As a customer-focused professional, you will greet patients, schedule appointments, maintain records in POS software, and support clinic marketing initiatives.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service and sales experience preferred.
• Ability to operate POS systems and manage patient records.
• Ability to stand/sit for long periods and lift up to 50 pounds.

Responsibilities

• Greet and check in patients, providing a friendly and professional first impression
• Manage the flow of patients through the clinic in a timely, organized manner
• Present and sell wellness plans and membership packages confidently and accurately
• Support the clinic's sales goals by converting new and returning patients into members
• Answer phone calls and assist with appointment scheduling and patient inquiries
• Re-engage inactive members and maintain up-to-date patient records using POS software
• Assist with clinic marketing efforts and community outreach
• Maintain a clean, organized front desk and clinic environment
• Collaborate with team members and chiropractors to ensure a positive patient experience

Skills

Customer service

Sales experience

Phone skills

Multitasking

Team-oriented

Positive attitude

Physical stamina

Education

High school diploma or equivalent

Tools

POS software

Job description

Wellness Coordinator - Full Time

Location: Thornton, CO

Position Summary

We are seeking a goal-oriented, proactive, and service-minded Front Desk Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you're passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.

Key Responsibilities

• Greet and check in patients, providing a friendly and professional first impression
• Manage the flow of patients through the clinic in a timely, organized manner
• Present and sell wellness plans and membership packages confidently and accurately
• Support the clinic's sales goals by converting new and returning patients into members
• Answer phone calls and assist with appointment scheduling and patient inquiries
• Re-engage inactive members and maintain up-to-date patient records using POS software
• Assist with clinic marketing efforts and community outreach
• Maintain a clean, organized front desk and clinic environment
• Collaborate with team members and chiropractors to ensure a positive patient experience

Qualifications

• High school diploma or equivalent required
• Minimum one year of customer service and sales experience preferred
• Strong phone, computer, and multitasking skills
• Energetic, motivated, and confident in a goal-driven environment
• Positive attitude with a team-oriented mindset
• Must be able to stand/sit for long periods and lift up to 50 pounds
• Office management or marketing experience is a plus

Compensation and Benefits

• Starting pay: $17per hour + Bonus
• Opportunities for career growth within The Joint network
• Health, Vision, Dental, Life, STD and LTD

Why Join Us

When you join The Joint, you're not just starting a new job-you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.

Business Structure

You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.