Front Desk Coordinator

Fresenius Medical Care; Corpus Christi (TX); On-site; USD 34,000 - 54,000; Full time

Job summary

Fresenius Medical Care in Texas seeks a Patient Services Coordinator to coordinate scheduling, pre-procedure communication, EMR demographics, and payer data entry. You will greet patients, gather insurance details to initiate admissions, and manage medical and financial records securely.

Responsibilities include completing front-end billing, verifying insurance, processing authorizations, patient transportation when needed, and ensuring timely chart updates.

Qualifications

• 1–2 years of related medical experience with insurance billing.
• Proficient with computers and Microsoft Office.
• Excellent verbal and written communication; multitasking ability.

Responsibilities

• Schedule and input all appointments in the scheduling module; manage pre-procedure activities.
• Greet patients and visitors; collect identification and insurance information for admissions.
• Assemble and maintain patient medical and financial records securely.
• Complete front-end billing registration in the system; verify insurance and prior authorizations as needed.
• Assist with patient transportation per company policy.
• Ensure signatures on chart and admissions data per FMCNA procedures.
• Audit scanning and filing of documents; update physician reports to referrals within 24 hours.

Skills

Medical billing

Microsoft Office

Verbal communication

Written communication

Multitasking

Software adaptability

Education

High School Diploma or equivalent

Associate Degree or higher preferred

Tools

Microsoft Office

Job description

PURPOSE AND SCOPE

As the Patient Services Coordinator this position coordinates scheduling pre-procedure communication medical record documents EMR demographic data entry requirements for payers and Revenue Cycle greets patients and answers multi-line telephone and fax.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Schedule and input all appointments scheduling module in a timely and efficient manner. Assure all pre-procedure/preoperative activities are scheduled or completed. Manages patient cancellations center cancellations (e.g. equipment issues) and additions to schedule in accordance to center scheduling parameters. Print patient schedule and pull patient charts daily.
• Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
• Assemble file and maintain patient medical records and financial records in a confidential and secure manner.
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy. – what is this?
• Coordinates collection processing maintenance storage retrieval documentation and distribution of medical records per policy and procedure.
• Assures documentation of logs of medical record release.
• Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversees the materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
• Day to day work includes desk and computer work and interaction with patients facility staff and physicians.

SUPERVISION

• None

EDUCATION

• High School Diploma or an equivalent combination of education and experience Associate Degree or higher preferred

EXPERIENCE AND REQUIRED SKILLS

• 1 – 2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in the use of computers and related software such as Microsoft Office is necessary.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

Enjoy a predictable Monday through Friday schedule with no weekends, no holidays, and no on-call requirements. Azura’s outpatient vascular centers provide a collaborative, patient-focused environment where team members deliver high-quality care using advanced technology in a comfortable ambulatory setting.

Although Azura is part of Fresenius Medical Care, this is not a dialysis position, and our centers do not provide dialysis treatment. Our teams perform minimally invasive vascular procedures, including procedures that support and maintain dialysis access.

This setting offers the opportunity to build strong patient relationships while maintaining an excellent work-life balance.