Front Desk Coordinator Surgery Center

Fresenius Medical Care; Cary (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare company seeks a Front Desk Coordinator for a Surgery Center. The role involves coordinating patient schedules, managing medical documentation, and ensuring efficient billing procedures. Candidates should have strong communication skills, proficiency in Microsoft Office, and a high school diploma or equivalent, with preference for an Associate Degree. This full-time position offers an engaging and supportive work environment in a healthcare setting.

Qualifications

• 1-2 years’ experience in a medical setting with insurance billing preferred.
• Excellent verbal and written communication skills are required.
• Ability to multitask and adapt to software applications.

Responsibilities

• Coordinate scheduling and communication with patients.
• Assemble and maintain medical records confidentially.
• Perform insurance verification and billing procedures.

Skills

Communication

Multitasking

Proficiency in Microsoft Office

Education

High School Diploma or equivalent

Associate Degree or higher preferred

Job description

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PURPOSE AND SCOPE:

As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communication, medical record documentation, EMR demographic data entry, and requirements for payers and Revenue Cycle. Greets patients and answers multi-line telephone and fax.

Principal Duties And Responsibilities

1. Schedule and input all appointments in a timely and efficient manner. Manage patient cancellations, center cancellations (e.g., equipment issues), and schedule additions according to center parameters. Print patient schedule and pull patient charts daily.
2. Facilitate the admission process by greeting patients and visitors professionally, obtaining identification and insurance information to initiate admissions.
3. Assemble, file, and maintain patient medical and financial records confidentially.
4. Complete front-end billing procedures, ensuring all information is entered into the registration module.
5. Perform insurance verification and complete all required processes for prior authorizations or payor actions.
6. Assist with patient transportation if qualified per company policy.
7. Ensure signatures are obtained on all necessary documents according to policies.
8. Ensure accurate scanning and filing of documents within 24 hours of visit, including physician reports to referral sources.
9. Communicate changes regarding procedures and insurance identified during patient visits to relevant parties and update records immediately.
10. Perform daily encounter checks for reporting accuracy.
11. Coordinate collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy.
12. Document logs of medical record releases.
13. Provide information for research or study projects involving patient care, in accordance with policy.
14. Oversee office materials, including inventory shipments and deliveries.
15. Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and environment are typical of a healthcare setting. Reasonable accommodations are available for individuals with disabilities.
• Work involves desk and computer work, and interaction with patients, staff, and physicians. Exposure to infectious materials is possible.

SUPERVISION:

None

EDUCATION:

• High School Diploma or equivalent; Associate Degree or higher preferred.

Experience and Skills:

• 1-2 years’ experience in a medical setting, preferably with insurance billing.
• Proficient in Microsoft Office and related software.
• Excellent verbal and written communication skills.
• Ability to multitask and adapt to software applications.

EOE, disability/veterans

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Hospitals and Health Care