Front Desk Coordinator Surgery Center

CH01 CHE Fresenius Medical Care (Schweiz) AG; Augusta (GA); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Fresenius Medical Care is seeking a Patient Services Coordinator to manage scheduling, pre-procedure activities, and medical records. The role greets patients, collects insurance information, and supports the admissions and billing processes to maintain accurate records.

Responsibilities include coordinating transportation when needed, verifying insurance, and ensuring timely data entry. The position requires strong communication skills and the ability to multitask in a healthcare setting.

Qualifications

• Excellent communication skills, verbal and written.
• Ability to handle several tasks simultaneously.
• Familiarity with medical records and billing processes is a plus.

Responsibilities

• Schedule and input all appointments in scheduling module.
• Ensure pre-procedure activities are scheduled or completed.
• Manage cancellations and additions per center parameters.
• Print patient schedules and pull charts daily.
• Facilitate admissions by greeting patients and collecting ID and insurance information.
• Assemble and maintain patient medical and financial records securely.
• Complete front-end billing/registration processes.
• Verify insurance and obtain prior authorizations as needed.
• Assist with patient transportation according to policy.
• Ensure proper signatures on charts/admissions per FMCNA policy.
• Scan and file documents accurately within 24 hours of visits.
• Communicate changes about procedures and insurance to internal parties and patient records.
• Perform daily encounter checks for reporting accuracy.
• Coordinate collection, processing, storage, retrieval, and distribution of medical records.
• Document logs of medical record releases.
• Provide information to research teams per policy.
• Oversee office materials, inventory, shipments, and deliveries.
• Other duties as assigned.

Skills

excellent communication

multitasking

customer service

Education

High School diploma or equivalent

Associates degree or higher preferred

Tools

Microsoft Office

Job description

PURPOSE AND SCOPE

As the Patient Services Coordinator this position coordinates scheduling pre-procedure communication medical record documents EMR demographic data entry requirements for payers and Revenue Cycle greets patients and answers multi-line telephone and fax.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Schedule and input all appointments scheduling module in a timely and efficient manner.
• Assure all pre-procedure/preoperative activities are scheduled or completed.
• Manages patient cancellations center cancellations (e.g. equipment issues) and additions to schedule in accordance to center scheduling parameters.
• Print patient schedule and pull patient charts daily.
• Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
• Assemble file and maintain patient medical records and financial records in a confidential and secure manner
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy.
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• Coordinates collection processing maintenance storage retrieval documentation and distribution of medical records per policy and procedure.
• Assures documentation of logs of medical record release.
• Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversees the materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. Day to day work includes desk and computer work and interaction with patients facility staff and physicians.

SUPERVISION

None

EDUCATION

High School Diploma or an equivalent combination of education and experience Associate Degree or higher preferred

EXPERIENCE AND REQUIRED SKILLS

1 – 2 years’ related experience preferably in a medical setting with insurance billing. Proficient in the use of computers and related software such as Microsoft Office is necessary. Excellent communication skills – verbal and written. Ability to handle several tasks simultaneously. Ability to adapt to supporting software applications. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

EEO STATEMENT

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors Creating a future worth living. For patients. Worldwide. Every day.

ABOUT FRESENIUS MEDICAL CARE

Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.