Front Desk Coordinator - Non-Exempt

ECAA - Anesthesia Specialists; Greenville (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare provider in Greenville is seeking a Front Desk Coordinator to manage patient interactions at the clinic. The role requires a friendly demeanor, strong organizational skills, and proficiency in handling medical records. Responsibilities include checking in patients, answering calls, and managing appointments. Ideal candidates will have a high school diploma and experience in a medical front desk environment. The position offers competitive salary and benefits.

Benefits

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Professional development and training opportunities

Qualifications

• Two years’ medical front desk receptionist experience preferred.
• Knowledge of medical terminology and insurance verification.
• Proficient with EMR.

Responsibilities

• Check patients in and out.
• Answer all incoming calls professionally.
• Verify insurance and patient financial responsibility.

Skills

Communication

Multi-tasking

Time Management

Organizational Skills

Education

High school diploma

Tools

eClinicalWorks EMR

Job description

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Description

Job title: Front Desk Receptionist

Location: ECPC Pain Clinic, Greenville NC

Status: Full-Time, Non-Exempt

Department: ECPC Pain Clinics - Administrative

Reports to:Practice Manager, ECPC Pain Clinic

Job Supervisory Responsibilities:None

Job Summary

The Front Desk Receptionist is the first person to acknowledge and greet the patient upon their entrance to the clinic, so a professional and friendly attitude is essential for this role. The receptionist will complete various duties throughout the front desk area that includes but is not limited to answering phone calls, checking in patients, verifying insurance, and processing payments. The Front Desk Receptionist will:

Duties/Responsibilities

• Check patients in and out.
• Answer all incoming calls professionally and with a courteous and friendly attitude; assesses callers needs and directs to appropriate personnel.
• Pages clinic personnel as appropriate, and obtains and communicates messages in an accurate and timely manner.
• Verify insurance and patient financial responsibility.
• Obtain authorizations for procedures as needed.
• Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Utilize eClinicalWorks Electronic Medical Record (EMR) system to obtain or document patient information.
• Obtain and enter all authorization and correspondence relating to referrals in patients charts and computers.
• Schedule outpatient appointments/testing and hospital admissions upon request.
• Collect co-pays or other payments at time of visit.
• Provide patients with accurate and legible appointment cards. Document no shows in patient's chart for missed visits.
• Reschedule any missed appointments and conducts follow-up with patients who may have missed their appointment.
• Abide by patient confidentiality regulations to protect the patient and clinic/practice and adheres to HIPAA regulations.
• Prepare correspondence, memos, forms, and other typing as requested by the supervisor.
• Maintain composure when dealing with difficult situations.
• Perform other duties as assigned.
  
  

Education And Experience

• High school diploma.
• Two years’ medical front desk receptionist experience preferred but not required.
• Knowledge of medical terminology and insurance verification.
• Knowledge of prior authorizations and referral management is preferred.
• Proficient with EMR.
  
  

Required Skills/Abilities

• Ability to communicate and collaborate effectively with staff, physicians, and external customers.
• Strong ability to multi-task and move from one project to another.
• Works to resolve problems or determines an appropriate course of action in a timely manner.
• Strong time management, follow-through, and organizational skills.
  
  

Work Environment/Physical Requirements

• Work performed in an office environment.
• Involves frequent contact with patients, physicians, and medical office staff.
• Work may be stressful at times.
• Interaction with others is frequent and often disruptive.
• Requires long periods of sitting.
• Physical activity can be irregular and fast-paced regularly.
• Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment.
• Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.
• Must be able to lift 5 pounds with no assistance.
  
  

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Professional development and training opportunities.
  
  

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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