Front Desk Coordinator In Cary NC

Developmental Therapy Inc; Cary (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Front Desk Coordinator in Cary, NC. This full-time role involves coordinating administrative duties, managing patient appointments, and ensuring effective communication within the office. Ideal candidates should have a high school diploma and at least two years of relevant experience in customer service and office work.

Benefits

Medical

Dental

Health

Vision

Paid Vacation

Qualifications

• High school diploma or GED required.
• Minimum two years in customer service and office work.
• Strong verbal and written communication skills.

Responsibilities

• Oversee front desk operations to support overall productivity.
• Ensure smooth internal and external communication.
• Efficiently schedule patient appointments to maximize productivity.

Skills

Communication

Time Management

Organization

Problem Solving

Adaptability

Teamwork

Education

High school diploma or GED

College degree in business administration or similar

Job description

The front desk coordinator in Cary position reports directly to the Front Desk Manager and coordinates essential administrative duties for their office. This is a busy role involving scheduling, in-clinic collections, insurance verifications, and insurance authorizations. The position is often the first face of DTA to our community!

Job Location:

• Job Title: Front Desk Coordinator
• Reports To: Administrative Director
• Job Status: Full Time
• Post Date: July 31, 2024
• Valid Through: 2026-07-28
• Job Code: FDFTCAR

Benefits:

• Medical
• Dental
• Health
• Vision
• Paid Vacation

Qualifications

Educational Experience

High school diploma or GED required; a college degree in business administration or similar is preferred.

Work Experience

Minimum two years in customer service and office work. Must demonstrate excellent communication, time management, organization, problem-solving, adaptability, and teamwork skills. Ability to work independently while maintaining strong PR and providing exceptional service.

• High school diploma or GED
• At least two years of relevant experience
• Strong verbal and written communication skills

Purpose

Oversee the front desk operations to support the overall productivity of the group.

Product

Maintain high patient appointment volume with accurate billing information for the Billing Department.

Job Functions

• Ensure smooth internal and external communication.
• Maintain good relationships with referral sources.
• Efficiently schedule patient appointments to maximize productivity.
• Enforce no-show and cancellation policies.
• Track referrals and handle insurance authorizations.
• Complete billing information before services.
• Ensure timely collections.
• Maintain a clean and organized reception and waiting area.

Quotas

• 90% or better patient arrival rate
• 90% capacity of therapy schedules

Application Process

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