Front Desk Coordinator II

Paycom; Mansfield (TX); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

GI Alliance in Mansfield, TX seeks an experienced Front Desk Coordinator II to manage front office operations in a busy medical practice. You will answer calls, schedule appointments, check in/out patients, and handle registrations.

You will collect payments, reconcile balances, maintain EMR files, and support the office manager. Strong communication, confidentiality, and multi-tasking are essential.

Qualifications

• Answer and screen high volume telephone calls courteously and record messages.
• Schedule patient appointments and procedures according to policy.
• Check-in and check-out patients at arrival and departure.
• Obtain accurate information from patients and complete registration forms.

Responsabilités

• Collect patient and insurance payments and reconcile charges daily.
• Verify account balances and refunds for accuracy.
• File records in EMR and maintain confidential information.
• Prepare patient charts in advance and scan documents into EMR.
• Maintain front office organization and office supply inventory.
• Perform other duties as assigned.

Connaissances

Phone screening

Data entry

Appointment scheduling

Customer service

Formation

High school diploma or GED

Outils

EMR

Microsoft Excel

Microsoft PowerPoint

Email

Internet

Description du poste

GI Alliance is seeking an experienced Front Desk Coordinator II.Duties of this position include, but are not limited to, the following:Position purposePerforms various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.Responsibilities/Duties/Functions/Tasks:Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.Schedule patient appointments and procedures according to established policies and procedures.Check-in patients upon arrival at the office as well as check-out upon departure.Obtain accurate information from patients and ensure all registration forms are complete.Collect patient and insurance payments and reconcile charges on a daily basis.Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.File records in appropriate sections of patient charts in EMR.Prepare patient charts in advance and scan documents into charts in EMR.Transcribe letters and create forms as needed.Maintain files and records in a confidential manner.Maintain organization and efficiency of front office, including office supply inventory.Maintain patient confidentiality.Perform other related duties as directed or assigned.QualificationsEducation: High school diploma or GED.Experience: Minimum of four years of experience in a medical office, front office or scheduling experience preferred.Requirements for Level II Status:Intermediate experience (4+ years experience) and/or acting more independently,Takes on some additional duties to assist the office.Strong and consistent performer.Performance Requirements:Knowledge of clinic policies and procedures.Knowledge of computer programs and applications.Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.Skill in operating office equipmentSkill in handling paperwork/filing adequately.Skill in handling incoming phone calls and triaging appropriately.Skill in written and verbal communication.Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint.Ability to sort and file materials correctly by alphabetic or numeric systems.Ability to flexibly respond to changing demands.Ability to organize and prioritize tasks effectively.GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.No phone calls or agencies, please.EEO/AA-M/F/disabled/protected veteran