Front Desk Coordinator

Paycom; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Alliance seeks an experienced Front Desk Coordinator I to support office operations, answer calls, schedule appointments, check-in/out patients, and manage data entry in the EMR system. Responsibilities include handling payments, maintaining confidentiality, and keeping front office organized with accurate records and forms.

The role emphasizes reliable communication, attention to detail, and the ability to adapt to changing tasks while supporting providers and staff.

Qualifications

• High school diploma or GED required.
• Minimum two years in a medical office, front desk or scheduling preferred.
• Entry level up to 4 years with supervision as needed.

Responsibilities

• Answer and screen high volume telephone calls courteously and record messages.
• Schedule patient appointments and procedures per policy.
• Check-in and check-out patients at arrival and departure.
• Obtain accurate patient information and complete registration forms.
• Collect payments and reconcile daily charges; verify balances and refunds.
• File records in EMR; prepare charts and scan documents.
• Transcribe letters and create forms when needed.
• Maintain confidential records and front office organization.
• Handle office supply inventory and perform related duties.

Skills

Telephone etiquette

Data entry

Patient communication

Scheduling

Microsoft Excel

Education

High school diploma or GED

Tools

EMR software

Billing software

Job description

GI Alliance is seeking an experienced Front Desk Coordinator I .Duties of this position include, but are not limited to, the following:Position purposePerforms various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.Responsibilities/Duties/Functions/Tasks:Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.Schedule patient appointments and procedures according to established policies and procedures.Check-in patients upon arrival at the office as well as check-out upon departure.Obtain accurate information from patients and ensure all registration forms are complete.Collect patient and insurance payments and reconcile charges on a daily basis.Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.File records in appropriate sections of patient charts in EMR.Prepare patient charts in advance and scan documents into charts in EMR.Transcribe letters and create forms as needed.Maintain files and records in a confidential manner.Maintain organization and efficiency of front office, including office supply inventory.Maintain patient confidentiality.Perform other related duties as directed or assigned.QualificationsEducation: High school diploma or GED.Experience: Minimum of two years of experience in a medical office, front office or scheduling experience preferred.Requirements for Level I Status:Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.Performance Requirements:Knowledge of clinic policies and procedures.Knowledge of computer programs and applications.Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.Skill in operating office equipmentSkill in handling paperwork/filing adequately.Skill in handling incoming phone calls and triaging appropriately.Skill in written and verbal communication.Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint.Ability to sort and file materials correctly by alphabetic or numeric systems.Ability to flexibly respond to changing demands.Ability to organize and prioritize tasks effectively.GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.No phone calls or agencies, please.EEO/AA-M/F/disabled/protected veteran